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Doctolib

Team Lead Technical Support (x/f/m)

Doctolib · Berlin, Berlin, Germany

Posted about 3 months ago

or apply directly on Doctolib's site. We never take the application ourselves.

Is this posting real?

This role has been open
82 days
Doctolib's roles stay open a median of 82 days
Reposted
No
Salary listed
No
0% of Doctolib's roles list one
Ghost-job risk at Doctolib
high
131 stale, 15 reposted of 133 open
Hiring momentum
226 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-24

Measured from postings appearing on and disappearing from Doctolib's own greenhouse board since 2026-08-03. Full hiring picture for Doctolib.

About this role

As a Team Lead Technical Support - Product, you will lead a team of Support Engineers to address complex issues related to software solutions, enhancing support processes and creating sustainable improvements from recurring support cases. Your role involves analyzing performance metrics, prioritizing support requests, and collaborating with internal stakeholders to ensure efficient problem resolution while fostering team development and customer satisfaction.

Our read on this posting2.8out of 5
benefits
5/5
freshness
1/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Doctolib as an employer.

What you need

  • Experience in technical customer support for software solutions, ideally in a SaaS or AI environment.
  • Proven leadership experience managing teams throughout the entire employee lifecycle, including recruiting, onboarding, coaching, and performance reviews.
  • Strong customer orientation and communication skills, with the ability to explain technical issues to diverse audiences.
  • Data-driven approach to improve quality, performance, and customer satisfaction metrics.
  • Fluent in German and English (minimum C1 level).

Nice to have

  • Experience in E-Health or healthcare software solutions, such as practice management systems (PVS) or electronic health records (EHR).
  • Familiarity with agile methodologies like Scrum, Kanban, or OKRs.

What you get

  • Participation in the long-term employee participation program DoctoGrowth.
  • Excellent training and development opportunities tailored to your career goals.
  • Opportunity to work with cutting-edge AI solutions and influence their development.
  • Sponsored Germany ticket by Doctolib.
  • Workations: work from abroad for up to ten days per year.
  • Company health insurance with individual benefits.

Worth weighing

  • No salary information provided.
  • Position requires hybrid work, with three days a week in the Berlin office, which may not suit all candidates.
  • The role involves significant responsibility for team management and performance, which may be challenging for some.
  • Focus on AI tools and data-driven decision-making may require a strong technical background.

Summarised from Doctolib's posting. Read the full original.

Listed by Doctolib on their greenhouse job board, last confirmed open on 2026-10-24. PitchMeAI is not the employer.

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