or apply directly on Doctolib's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 23 days Doctolib's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- No 0% of Doctolib's roles list one
- Ghost-job risk at Doctolib
- high 78 stale, 15 reposted of 133 open
- Hiring momentum
- 226 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Doctolib's own greenhouse board since 2026-08-03. Full hiring picture for Doctolib.
About this role
As a Customer Support representative at Doctolib in Nantes, you will be the first point of contact for healthcare professionals encountering issues with the software solutions. Your daily tasks will include responding to calls and emails, diagnosing problems, guiding users through solutions, and ensuring a high-quality customer experience. You will also develop expertise in Doctolib's products and contribute to continuous improvement efforts.
- benefits
- 5/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Doctolib as an employer.
What you need
- Experience in customer relations, user assistance, or support environments
- Ability to understand problems before proposing solutions
- Comfort with digital tools and quick learning ability
- Strong analytical skills and attention to detail
- Ability to explain technical solutions simply to non-technical users
- Strong oral and written communication skills
Nice to have
- Experience in software support, SaaS, helpdesk, telecommunications, banking-insurance, or technical customer service
What you get
- Comprehensive training through Doctolib Academy
- Opportunities for advancement into expertise, quality, training, or management roles
- Offices located on Île de Nantes
- Company restaurant
- Team events and activities
- 100% employer-covered health insurance
Worth weighing
- No salary listed in the posting
- Role involves dealing with potentially complex user issues
- Training provided, but prior experience in customer support is preferred
Summarised from Doctolib's posting. Read the full original.
Listed by Doctolib on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
More roles at Doctolib
- Senior B2B Event Manager (x/f/m)Paris, Paris, France
- Senior Customer Experience Manager (x/f/m)Berlin, Berlin, Germany
- Senior Customer Success Manager (x/f/m)Berlin, Berlin, Germany
- Engineering Manager Scheduling Team (x/f/m)Berlin, Berlin, Germany
- Account Manager (x/f/m)Münster; Osnabrück
- Strategy Lead (x/f/m)Berlin, Berlin, Germany
- Product Support Consultant (x/f/m)Berlin, Berlin, Germany
- IT Squad Lead (Finance) - Paris (x/f/m)Paris, Paris, France