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Convera

Senior Customer Support Specialist

Convera · Santa Ana

Posted about 3 months ago · Previously reposted

or apply directly on Convera's site. We never take the application ourselves.

Is this posting real?

This role has been open
80 days
Convera's roles stay open a median of 72 days
Reposted
Yes
taken down and listed again at least once
Salary listed
No
27% of Convera's roles list one
Ghost-job risk at Convera
high
61 stale, 7 reposted of 64 open
Hiring momentum
125 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-23

Measured from postings appearing on and disappearing from Convera's own greenhouse board since 2026-08-03. Full hiring picture for Convera.

About this role

The Senior Customer Support Specialist acts as the primary operational partner for a portfolio of strategic clients, focusing on service delivery performance and client satisfaction. This role involves leading client engagements, managing relationships with senior stakeholders, and driving opportunities for service expansion and optimization. The specialist is responsible for monitoring service metrics, coordinating with various teams, and leading continuous improvement initiatives.

Our read on this posting2.4out of 5
benefits
3/5
freshness
1/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Convera as an employer.

What you need

  • 3–5+ years' experience in Service Delivery, Operations, Customer Support, or SLA-driven service environments
  • Bachelor’s degree in a relevant field (e.g., Finance, Accounting, Business Administration, or related discipline)
  • Experience managing enterprise or strategic client relationships
  • Experience engaging with senior/executive stakeholders
  • Strong background in SLAs, KPIs, and service delivery performance
  • Ability to translate data into business insights

Nice to have

  • Experience in fintech, payments, SaaS, or B2B environments

What you get

  • Market competitive salary
  • Great career growth and development opportunities in a global organization
  • Hybrid schedule with 2 in the office per week
  • Generous insurance (health, disability, life)
  • Paid holidays, time-off, and leave policies for life events (maternity, paternity, adoption)
  • Paid volunteering opportunities (5 days per year)

Worth weighing

  • No salary listed
  • Role requires strong client-facing skills, may not suit those focused on internal team management
  • Shift window from 6:00am-6:00pm Monday to Friday may not be flexible

Summarised from Convera's posting. Read the full original.

Listed by Convera on their greenhouse job board, last confirmed open on 2026-10-23. PitchMeAI is not the employer.

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