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Convera

EUC Support Engineer

Convera · Pune

Posted about a month ago

or apply directly on Convera's site. We never take the application ourselves.

Is this posting real?

This role has been open
30 days
Convera's roles stay open a median of 36 days
Reposted
No
Salary listed
No
27% of Convera's roles list one
Ghost-job risk at Convera
moderate
22 stale, 7 reposted of 64 open
Hiring momentum
125 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Convera's own greenhouse board since 2026-08-03. Full hiring picture for Convera.

About this role

The EUC Support Engineer role involves providing Tier 1.5 end user support and maintaining the end user computing infrastructure. Daily tasks include handling inbound calls and chats, diagnosing issues related to various devices and applications, and collaborating with higher-tier support teams for complex problems. The position requires working in a rotational shift model and emphasizes high standards of customer service and documentation.

Our read on this posting3.0out of 5
benefits
2/5
freshness
4/5
career value
4/5
role clarity
5/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Convera as an employer.

What you need

  • Graduate degree or equivalent qualification
  • 3+ years of experience in Helpdesk, Service Desk, IT Support, or a similar enterprise support role
  • Experience providing advanced end-user support in an enterprise environment
  • Experience handling high-volume inbound calls and chat support
  • Strong working knowledge of Windows 10, Windows 11, and macOS
  • Hands-on experience supporting Microsoft 365, including Exchange Online, SharePoint, OneDrive, and Microsoft Teams

Nice to have

  • Experience working in a service desk or IT operations environment supporting enterprise users
  • Exposure to Tier 2 support processes and structured escalation models
  • Experience supporting remote workforce, VPN access, and mobile users
  • Familiarity with IT asset management and inventory systems
  • Exposure to automation or scripting to reduce repetitive support tasks

What you get

  • Competitive salary
  • Opportunity to earn an annual bonus
  • Great career growth and development opportunities in a global organization
  • A flexible approach to work

Worth weighing

  • Night shift role may not suit everyone
  • Role requires working from the office in Pune
  • High volume of inbound calls may be stressful for some candidates

Summarised from Convera's posting. Read the full original.

Listed by Convera on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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