PitchMeAI Jobs
Convera

Customer Support Specialist

Convera · Warsaw

Posted about 3 months ago

or apply directly on Convera's site. We never take the application ourselves.

Is this posting real?

This role has been open
81 days
Convera's roles stay open a median of 72 days
Reposted
No
Salary listed
No
27% of Convera's roles list one
Ghost-job risk at Convera
high
61 stale, 7 reposted of 64 open
Hiring momentum
125 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-23

Measured from postings appearing on and disappearing from Convera's own greenhouse board since 2026-08-03. Full hiring picture for Convera.

About this role

As a Customer Support Specialist at Convera, you will be responsible for managing customer interactions, resolving complex inquiries, and ensuring compliance in transaction processing within a regulated financial environment. Your role will involve problem-solving, collaborating with various teams, and contributing to operational excellence while delivering exceptional customer service. You will also mentor colleagues and support continuous improvement initiatives.

Our read on this posting2.8out of 5
benefits
4/5
freshness
1/5
career value
4/5
role clarity
5/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Convera as an employer.

What you need

  • Fluency in Polish and English
  • 2–4 years of experience in customer support, operations, payments, financial services, or a related environment
  • Experience managing escalations and resolving non-routine customer issues
  • Strong analytical and problem-solving abilities
  • Excellent verbal and written communication skills
  • High attention to detail with a focus on accuracy and compliance

Nice to have

  • Knowledge about project and timeline management
  • Confidence influencing outcomes and collaborating across teams
  • Continuous improvement mindset with a commitment to personal and professional development

What you get

  • Market competitive monthly salary
  • Great career growth and development opportunities in a global organization
  • A flexible approach to work (hybrid)
  • Generous employee benefits
  • Paid holidays, time-off, and leave policies for life events (maternity, paternity, adoption)
  • 3 'wellness days' off per year

Worth weighing

  • Role involves managing escalations and complex cases, which may be challenging
  • Fast-paced environment may not suit everyone
  • Hybrid work model may require adaptability to both in-office and remote work settings

Summarised from Convera's posting. Read the full original.

Listed by Convera on their greenhouse job board, last confirmed open on 2026-10-23. PitchMeAI is not the employer.

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