PitchMeAI Jobs
Convera

Customer Support Specialist (German or French speaker)

Convera · Vilnius

Posted about 3 months ago

or apply directly on Convera's site. We never take the application ourselves.

Is this posting real?

This role has been open
78 days
Convera's roles stay open a median of 72 days
Reposted
No
Salary listed
No
27% of Convera's roles list one
Ghost-job risk at Convera
high
61 stale, 7 reposted of 64 open
Hiring momentum
125 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-23

Measured from postings appearing on and disappearing from Convera's own greenhouse board since 2026-08-03. Full hiring picture for Convera.

About this role

The Customer Support Specialist at Convera will handle customer interactions through various channels, focusing on delivering high-quality service and support. Responsibilities include managing escalated cases, processing transactions, investigating overdue balances, and ensuring compliance with regulations. The role also involves mentoring colleagues and driving continuous improvement initiatives within the team.

Our read on this posting3.0out of 5
benefits
5/5
freshness
1/5
career value
4/5
role clarity
5/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Convera as an employer.

What you need

  • 2–4 years of experience in customer support, deal desk, collections, or operational roles
  • Demonstrated ability to work independently while following defined procedures and guidance
  • Experience managing escalations and non-routine scenarios within clear frameworks
  • Strong analytical, documentation, and problem-solving skills
  • Clear written and verbal English communication skills with the ability to influence outcomes
  • Strong attention to detail, accuracy, and compliance

What you get

  • Market competitive monthly gross salary starts at 2,617 EUR
  • Additional language bonus
  • Great career growth and development opportunities in a global organization
  • A flexible approach to work (6-10 days per month in the office)
  • Generous insurance (health, disability, life)
  • Paid holidays, time-off, and leave policies for life events (maternity, paternity, adoption)

Worth weighing

  • No visa sponsorship available; candidates must have the legal right to work in the country without support from Convera.
  • The role requires a hybrid work model, with 2-3 days in the office each week.

Summarised from Convera's posting. Read the full original.

Listed by Convera on their greenhouse job board, last confirmed open on 2026-10-23. PitchMeAI is not the employer.

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