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CoLab Software

Strategic Customer Success Manager

CoLab Software · USA Remote

Posted about 3 months ago

or apply directly on CoLab Software's site. We never take the application ourselves.

Is this posting real?

This role has been open
80 days
CoLab Software's roles stay open a median of 81 days
Reposted
No
Salary listed
No
0% of CoLab Software's roles list one
Ghost-job risk at CoLab Software
high
28 stale, 3 reposted of 29 open
Hiring momentum
38 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-23

Measured from postings appearing on and disappearing from CoLab Software's own greenhouse board since 2026-08-03. Full hiring picture for CoLab Software.

About this role

The Strategic Customer Success Manager at CoLab will act as a trusted advisor for global enterprise customers, focusing on driving business transformation and ensuring effective adoption of CoLab's solutions. The role involves managing the post-sale customer journey, collaborating with sales, and leading executive engagements to maximize customer value and retention. In-person customer engagement is emphasized, with travel expected to enhance relationships and outcomes.

Our read on this posting2.0out of 5
benefits
1/5
freshness
1/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of CoLab Software as an employer.

What you need

  • 7+ years in Customer Success, Strategic Consulting, or Enterprise Account Management
  • Proven success driving enterprise transformation and value realization across global Fortune 1000 accounts
  • Experience with customer journey orchestration and success planning in a high-ACV SaaS environment
  • Track record of partnering with Sales to shape and execute multi-threaded expansion strategies in large, complex organizations
  • Familiarity with navigating complex procurement, security, and compliance processes in enterprise accounts
  • Strong executive presence and communication skills

Nice to have

  • Experience supporting engineering or manufacturing customers (CAD, PLM, or technical tools)
  • Familiarity with land-and-expand SaaS motions
  • Background in vertical SaaS (e.g., construction tech, industrial IoT, logistics)

Worth weighing

  • In-person customer engagement is crucial for success, requiring proactive travel planning.
  • The role involves a significant amount of collaboration and cross-functional alignment, which may be challenging in ambiguous situations.

Summarised from CoLab Software's posting. Read the full original.

Listed by CoLab Software on their greenhouse job board, last confirmed open on 2026-10-23. PitchMeAI is not the employer.

More roles at CoLab Software

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