Strategic Customer Success Manager - Aerospace and Defence
CoLab Software · US, Remote
Posted about 3 months ago
or apply directly on CoLab Software's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 80 days CoLab Software's roles stay open a median of 81 days
- Reposted
- No
- Salary listed
- No 0% of CoLab Software's roles list one
- Ghost-job risk at CoLab Software
- high 28 stale, 3 reposted of 29 open
- Hiring momentum
- 38 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-10-23
Measured from postings appearing on and disappearing from CoLab Software's own greenhouse board since 2026-08-03. Full hiring picture for CoLab Software.
About this role
In this role as a Strategic Customer Success Manager for Aerospace and Defence at CoLab, you will act as a trusted advisor to global enterprise customers, guiding them through the post-sale journey to ensure effective adoption of CoLab's solutions. Your responsibilities include driving business transformation, managing customer relationships, and collaborating with Sales and Customer Engineering Advisors to maximize customer value and retention. You will also conduct executive engagements, manage project timelines, and leverage customer data to inform strategies that enhance customer success.
- benefits
- 1/5
- freshness
- 1/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of CoLab Software as an employer.
What you need
- 7+ years in Customer Success, Strategic Consulting, or Enterprise Account Management
- Proven success driving enterprise transformation and value realization across global Fortune 1000 accounts
- Experience with customer journey orchestration and success planning in a high-ACV SaaS environment
- Track record of partnering with Sales to shape and execute multi-threaded expansion strategies in large, complex organizations
- Familiarity with navigating complex procurement, security, and compliance processes in enterprise accounts
- Strong executive presence and communication skills
Nice to have
- Experience supporting engineering or manufacturing customers (CAD, PLM, or technical tools) in Aerospace and Defence
- Familiarity with land-and-expand SaaS motions
- Background in vertical SaaS (e.g., construction tech, industrial IoT, logistics)
Worth weighing
- In-person customer engagement is emphasized, requiring proactive travel planning.
- The role involves high responsibility for gross revenue retention and account growth, which may lead to significant pressure.
- The company culture includes biannual gatherings at HQ, which may require travel for remote employees.
Summarised from CoLab Software's posting. Read the full original.
Listed by CoLab Software on their greenhouse job board, last confirmed open on 2026-10-23. PitchMeAI is not the employer.
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