Senior Customer Success Manager
CoLab Software · Remote, Canada, Remote, United States
Posted about 3 months ago
or apply directly on CoLab Software's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 80 days CoLab Software's roles stay open a median of 81 days
- Reposted
- No
- Salary listed
- No 0% of CoLab Software's roles list one
- Ghost-job risk at CoLab Software
- high 28 stale, 3 reposted of 29 open
- Hiring momentum
- 38 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-10-23
Measured from postings appearing on and disappearing from CoLab Software's own greenhouse board since 2026-08-03. Full hiring picture for CoLab Software.
About this role
The Senior Customer Success Manager at CoLab will oversee the post-sale journey for major Enterprise customers, focusing on enhancing product adoption and ensuring long-term retention. This role involves collaborating with engineering and business stakeholders, managing customer success plans, and conducting business reviews to demonstrate the value of CoLab's solutions. In-person engagement with customers is essential, as it fosters stronger relationships and drives better outcomes.
- benefits
- 1/5
- freshness
- 1/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of CoLab Software as an employer.
What you need
- 4-6 years of Customer Success or Account Management in B2B SaaS
- Experience working with technical, specialized customer personas
- Experience with customer journey orchestration and success planning in a high-ACV SaaS environment
- Strong customer storytelling, executive presence, and internal influence
- Proven success driving adoption to high-impact customer value
- Highly organized, proactive, and comfortable managing ambiguity
Nice to have
- Exposure to design/manufacturing environments or engineering tools
- Experience in change management and onboarding frameworks
- Experience in high-growth SaaS environments
Worth weighing
- In-person customer engagement is emphasized, requiring travel planning and prioritization.
- The role is described as growth-oriented in a fast-paced, technical environment, which may involve high expectations.
- No specific salary or compensation details are provided.
Summarised from CoLab Software's posting. Read the full original.
Listed by CoLab Software on their greenhouse job board, last confirmed open on 2026-10-23. PitchMeAI is not the employer.
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