or apply directly on AvePoint's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 23 days AvePoint's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- No 19% of AvePoint's roles list one
- Ghost-job risk at AvePoint
- low 0 stale, 2 reposted of 300 open
- Hiring momentum
- 392 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from AvePoint's own greenhouse board since 2026-08-03. Full hiring picture for AvePoint.
About this role
The IT Helpdesk role involves providing end-user support for hardware and software issues, maintaining and troubleshooting IT systems, and managing IT hardware assets. The position requires serving as the main contact for helpdesk requests, documenting IT processes, and overseeing office networking and virtualization environments. Additional responsibilities include managing Microsoft 365 operations and coordinating user training as needed.
- benefits
- 1/5
- freshness
- 4/5
- career value
- 3/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of AvePoint as an employer.
What you need
- Proven experience in IT support, system administration, or a similar role
- Knowledge of network infrastructure (e.g., firewall, switches) and virtualization environments
- Strong troubleshooting skills with hardware, software, and network issues
- Experience with Active Directory, Azure AD, M365 and managing account operations
- Excellent communication skills and the ability to coordinate training for end-users
- Detail-oriented with experience in asset management and documentation
Nice to have
- Cloud operation skillset and experience is preferred
- Microsoft Azure certifications (AZ-104, AZ-305, or equivalent)
- Microsoft 365 certifications (MD-102, MS-102, or equivalent)
- Networking certifications (CCNA or equivalent)
Worth weighing
- No salary listed
- Role may involve additional tasks assigned by IT Manager or Office Manager, which could vary in scope
- Experience with cloud operations is preferred but not mandatory
Summarised from AvePoint's posting. Read the full original.
Listed by AvePoint on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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