or apply directly on New Relic's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 21 days New Relic's roles stay open a median of 36 days
- Reposted
- No
- Salary listed
- No 0% of New Relic's roles list one
- Ghost-job risk at New Relic
- high 19 stale, 5 reposted of 54 open
- Hiring momentum
- 105 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from New Relic's own greenhouse board since 2026-08-03. Full hiring picture for New Relic.
About this role
The Technical Support Manager at New Relic will lead a team of support engineers, focusing on delivering exceptional customer experiences. This role involves operational leadership, strategic collaboration with various teams, and acting as a point of contact for customer escalations. The manager will also participate in an on-call rotation and drive progress through cross-functional projects.
- benefits
- 1/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of New Relic as an employer.
What you need
- Proven experience in leading people and nurturing talent in technical support teams
- Dedication to cultivating a supportive and positive culture
- Proficiency in gathering and interpreting data to identify problems and optimize workflows
- Strong interpersonal and coaching skills
- Practical experience with enterprise operational platforms and customer support ecosystems
Nice to have
- Prior experience managing support delivery in a high-tech, fast-growth SaaS environment
- Experience collaborating with international or multi-functional stakeholders
- Familiarity with software industry trends or Application Performance Management (APM) systems
Worth weighing
- No salary or specific benefits listed
- Visa sponsorship is not available for this position
- On-call rotation may be required for operational continuity
Summarised from New Relic's posting. Read the full original.
Listed by New Relic on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
More roles at New Relic
- Sr. HR Business Partner - EPDAtlanta, Georgia, USA; Austin, Texas, USA; Chicago, Illinois, USA; Dallas, Texas, USA; Houston, Texas, USA; Portland, Oregon, USA
- Manager, Software EngineeringAtlanta, Georgia, USA
- Lead Software EngineerBangalore, India
- Account Executive - Enterprise Sales (Greenfield)Chicago, Illinois, USA; Minneapolis, Minnesota, USA
- Manager, Software EngineeringBangalore, India
- Account Executive - Enterprise Sales (Greenfield)Jersey City, New Jersey, USA; New York City, New York, USA
- Account Executive - Enterprise SalesBerlin, Germany; Munich, Germany
- Principal Product DesignerBarcelona, Spain