or apply directly on Doctolib's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 30 days Doctolib's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- No 0% of Doctolib's roles list one
- Ghost-job risk at Doctolib
- high 78 stale, 15 reposted of 133 open
- Hiring momentum
- 226 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Doctolib's own greenhouse board since 2026-08-03. Full hiring picture for Doctolib.
About this role
As a Senior Customer Success Manager at Doctolib, you will be responsible for managing a portfolio of clients, driving revenue through contract expansions, and optimizing customer experiences. You will work cross-functionally to identify growth opportunities and improve processes, while also providing structured feedback to enhance customer satisfaction. Your role involves building authentic relationships with clients and ensuring they receive the best possible support in their healthcare practices.
- benefits
- 5/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Doctolib as an employer.
What you need
- 2-4 years of experience in Customer Success, Account Management, or a similar customer-oriented role, ideally in a B2B SaaS environment
- Portfolio management skills to oversee multiple clients and prioritize effectively
- Strong relationship-building skills to create authentic partnerships
- Commercial mindset with an understanding of business logic and sales opportunities
- Hands-on mentality to independently coordinate and complete tasks
- Very good German (minimum C1) and good English (minimum B2) communication skills
Nice to have
- Experience in the healthcare sector, ideally from a practice or hospital background
- Technical understanding and ability to explain complex software features
- Data affinity and experience working with CRM systems (e.g., Salesforce) and dashboards
What you get
- Doctolib-sponsored Germany ticket for office or hybrid work
- 28 vacation days plus 1 additional day for each full calendar year of employment (maximum 30 days)
- Ability to work 10 days a year abroad
- Company health insurance with additional benefits
- Company pension scheme with a 40% employer contribution (15% during probation)
- Doctolib Parent Care Program with extra parental leave (1 month)
Worth weighing
- No salary information provided
- The role involves significant responsibility for revenue and client relationships, which may require a high level of commitment
- The position is full-time and based in Berlin, which may not suit all candidates
Summarised from Doctolib's posting. Read the full original.
Listed by Doctolib on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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