Senior Customer Experience Manager (x/f/m)
Doctolib · Berlin, Berlin, Germany
Posted about a month ago
or apply directly on Doctolib's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 30 days Doctolib's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- No 0% of Doctolib's roles list one
- Ghost-job risk at Doctolib
- high 78 stale, 15 reposted of 133 open
- Hiring momentum
- 226 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Doctolib's own greenhouse board since 2026-08-03. Full hiring picture for Doctolib.
About this role
As a Senior Customer Experience Manager at Doctolib, you will be responsible for managing a portfolio of clients, developing business arguments, and optimizing processes to enhance customer satisfaction. Your role involves identifying growth opportunities, providing structured feedback to internal teams, and collaborating across departments to improve customer care. You will also be expected to maintain strong relationships with clients and contribute to revenue generation.
- benefits
- 5/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Doctolib as an employer.
What you need
- 2-4 years of experience in Customer Success, Account Management, or a similar customer-oriented role, ideally in a B2B SaaS environment
- Portfolio management skills
- Strong relationship-building abilities
- Commercial mindset with a focus on revenue responsibility
- Hands-on mentality
- Very good German (minimum C1) and good English (minimum B2)
Nice to have
- Experience in the healthcare sector
- Technical understanding of software products
- Data affinity and experience with CRM systems (e.g., Salesforce)
What you get
- Doctolib-sponsored Germany ticket for office or hybrid work
- 28 vacation days plus 1 additional day for each full employment calendar year (max. 30 days)
- Option to work 10 days a year abroad
- Company health insurance with additional benefits
- Company pension scheme with a 40% employer contribution (15% during probation)
- Doctolib Parent Care Program with additional parental leave
Worth weighing
- No salary information provided
- The role involves significant responsibility for revenue and customer relationships, which may require strong sales skills
- The position requires a hands-on approach, which may not suit all candidates
Summarised from Doctolib's posting. Read the full original.
Listed by Doctolib on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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