or apply directly on Doctolib's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 29 days Doctolib's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- No 0% of Doctolib's roles list one
- Ghost-job risk at Doctolib
- high 78 stale, 15 reposted of 133 open
- Hiring momentum
- 226 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Doctolib's own greenhouse board since 2026-08-03. Full hiring picture for Doctolib.
About this role
As a Product Support Consultant, you will be the primary point of contact for practices, MVZs, and clinics, providing solution-oriented support via phone and email. Your role involves assisting teams in using Doctolib, addressing technical questions, connecting internal teams and external partners for complex issues, and leveraging your experience to improve processes and provide targeted advice.
- benefits
- 5/5
- freshness
- 4/5
- career value
- 3/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Doctolib as an employer.
What you need
- At least 1 year of experience in customer service, healthcare, or technical support
- Basic technical understanding of digital tools and software applications
- Strong communication skills in German (C1) and good English skills (B2)
- Experience with digital work tools such as ticket or CRM systems (e.g., Jira, Salesforce)
- Detail-oriented, eager to learn, and curious about healthcare
Nice to have
- Knowledge of network environments and interface concepts
- Understanding of the German healthcare system
- Experience with cloud-based software solutions or the use of AI in daily work
What you get
- Doctolib-sponsored Germany ticket for office or hybrid work
- Ability to work 10 days a year abroad
- 28 vacation days plus 1 additional day for each full calendar year of employment (max. 30 days)
- Company health insurance with additional benefits
- Company pension scheme with a 40% employer contribution (15% during probation)
- Doctolib Parent Care Program with extra parental leave (1 month)
Worth weighing
- No salary information provided
- Role involves significant customer interaction and technical support
- Hybrid work model may require adaptability to both remote and in-office environments
Summarised from Doctolib's posting. Read the full original.
Listed by Doctolib on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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