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Convera

Customer Support Associate

Convera · Vilnius

Posted 14 days ago

or apply directly on Convera's site. We never take the application ourselves.

Is this posting real?

This role has been open
14 days
Convera's roles stay open a median of 36 days
Reposted
No
Salary listed
No
27% of Convera's roles list one
Ghost-job risk at Convera
moderate
22 stale, 7 reposted of 64 open
Hiring momentum
125 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Convera's own greenhouse board since 2026-08-03. Full hiring picture for Convera.

About this role

As a Customer Support Associate at Convera, you will provide high-quality support to customers through various channels, including phone and email. Your responsibilities will include resolving customer inquiries, processing transactions, and ensuring compliance with company policies. You will also contribute to continuous improvement initiatives and collaborate with internal teams to enhance customer outcomes.

Our read on this posting3.4out of 5
benefits
5/5
freshness
4/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Convera as an employer.

What you need

  • Minimum of 1 year of experience in customer support, service, or contact center environment
  • Excellent written and verbal English language communication skills
  • Proven ability to follow defined procedures while applying judgment to resolve multi-step issues
  • Strong problem-solving and conflict-resolution skills
  • High level of professionalism, resilience, and customer focus
  • Proficient in standard business systems and tools

Nice to have

  • Preferably Polish speaker
  • Multilingual capability is an advantage

What you get

  • Market competitive monthly gross salary starts at 2,100 EUR
  • Additional Polish language bonus
  • Great career growth and development opportunities in a global organization
  • A flexible approach to work (6-10 days per month in the office)
  • Generous insurance (health, disability, life)
  • Paid holidays, time-off, and leave policies for life events (maternity, paternity, adoption)

Worth weighing

  • Hybrid work model requires being onsite 2-3 times per week
  • No visa sponsorship provided; candidates must have the legal right to work in the country
  • Working hours are Monday to Friday, 11 am – 7.30 pm

Summarised from Convera's posting. Read the full original.

Listed by Convera on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

More roles at Convera

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