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Convera

Customer Care Supervisor / Customer Support Manager – Peterborough (hybrid)

Convera · Peterborough

Posted 22 days ago

or apply directly on Convera's site. We never take the application ourselves.

Is this posting real?

This role has been open
22 days
Convera's roles stay open a median of 36 days
Reposted
No
Salary listed
No
27% of Convera's roles list one
Ghost-job risk at Convera
moderate
22 stale, 7 reposted of 64 open
Hiring momentum
125 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Convera's own greenhouse board since 2026-08-03. Full hiring picture for Convera.

About this role

The Customer Care Supervisor / Customer Support Manager will lead a customer support team to provide exceptional service to a global customer base in both in-person and remote settings. Responsibilities include managing performance against service level agreements, coaching team members, and ensuring high levels of customer satisfaction while collaborating with stakeholders in the education sector. The role also involves driving continuous improvement initiatives and maintaining compliance within a fast-paced environment.

Our read on this posting3.4out of 5
benefits
4/5
freshness
4/5
career value
4/5
role clarity
5/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Convera as an employer.

What you need

  • High School Diploma / Degree or equivalent level of qualification / work experience
  • Experience in managing people
  • Experience of leading, developing, and motivating client-facing teams undertaking high-volume transactional services
  • Ability to remain calm and resilient when solving problems
  • Experience of managing high-quality, responsive services within a service-focused environment
  • Experience of identifying, implementing, and driving improvements in systems, processes, and practices to enhance customer experience

Nice to have

  • Experience in the Financial or Education sector

What you get

  • Market competitive monthly salary
  • Opportunity to earn an annual bonus
  • Great career growth and development opportunities in a global organization
  • A flexible approach to work (hybrid 2-3 days in the office)
  • Generous insurance (health, disability, life)
  • Paid holidays, time-off, and leave policies for life events (maternity, paternity, adoption)

Worth weighing

  • Role involves managing complex service operations across multiple locations and time zones
  • High-performance expectations with accountability for SLAs and KPIs
  • Experience in the education sector is preferred but not mandatory

Summarised from Convera's posting. Read the full original.

Listed by Convera on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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