Entry Level Traveling Customer Trainer
The Reynolds and Reynolds Company · Miami, FL
- Hybrid
- Full-time
- $60,000 / year
- Miami, FL
Job highlights
- Travel 80% implementing software for customers.
- Train dealership personnel on system usage.
- Provide remote customer support from home.
- Receive extensive 2-3 month training.
- Comprehensive benefits package offered.
About the role
Customer Trainer
The Training Department plays a crucial role in connecting our customers to our software. The main purpose of this position is to help our customers make a smooth conversion to the Reynolds and Reynolds system and provide training and customer support throughout the process.
In this position, you will travel approximately 80% of the time. You will travel both individually and with a team installing and converting our software for customers. This requires excellent presentation and communication skills as you will meet with dealership management to understand the needs for each dealership. Based on these requirements, you will customize the system and train key dealership personnel on how to use the solution.
When you are not physically at a customer site, you will support current customers, prepare for future trips, and conduct follow-ups with recently installed customers from your home office.
Training
Training lasts approximately 2-3 months and includes department observations, classroom instruction, and on-the-job training with a mentor. Classroom instruction includes product training as well as automotive dealership operations. You will focus on one area of the software during your product training and assist experienced representatives with customer set-up and implementation. In addition, you will have the opportunity to see Reynolds’ solutions ‘in action’ by visiting car dealerships that already utilize our solutions on a daily basis.
Requirements
- Bachelor's degree or equivalent experience
- Ability to travel 80% of the time
- Outgoing, friendly personality
- Strong written and verbal communication skills
- Must have reliable transportation as well as a valid driver’s license, with fewer than 2 moving violations in the last three years and no OVI/DUI/DWI violations in the last five years
- Must have reliable home internet with sufficient bandwidth for video conferencing
Benefits
We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:
- Medical, dental, vision, life insurance, and a health savings account
- 401(k) with up to 6% matching
- Paid vacation and sick days
- Eight paid holidays
- Referral bonuses
- Professional development and training
- Promotion from within
Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.
Key skills/competency
- Customer Training
- Software Implementation
- Travel
- Presentation Skills
- Communication Skills
- Dealership Management
- Customer Support
- Problem Solving
- Adaptability
- Automotive Software
Skills & topics
- Customer Trainer
- Software Trainer
- Implementation Specialist
- Traveling Sales
- Client Relationship Management
- Automotive Software
- Training
- Customer Support
- Field Service
- Onboarding
How to get hired
- Tailor your resume: Highlight your customer-facing experience, training abilities, and any software implementation skills. Emphasize your bachelor's degree or equivalent experience.
- Showcase travel readiness: Explicitly mention your willingness and ability to travel 80% of the time and your valid driver's license.
- Demonstrate communication skills: Provide examples of strong written and verbal communication in your application and during interviews.
- Prepare for travel questions: Be ready to discuss your experience with reliable transportation and your comfort level with independent travel.
- Research Reynolds and Reynolds: Understand their role in the automotive software industry and their company culture to align your application.
Technical preparation
Behavioral questions
Frequently asked questions
- What is the primary responsibility of an Entry Level Traveling Customer Trainer at The Reynolds and Reynolds Company?
- The primary responsibility of an Entry Level Traveling Customer Trainer at The Reynolds and Reynolds Company is to ensure a smooth conversion process for customers adopting their software. This involves installing, customizing, and training key dealership personnel on how to effectively use the Reynolds and Reynolds system.
- How much travel is expected for this Customer Trainer position?
- This Customer Trainer position requires significant travel, with approximately 80% of the time spent on the road. Travel will be both individual and team-based to customer sites for software installation and conversion.
- What kind of training is provided for new Customer Trainers at Reynolds and Reynolds?
- New Customer Trainers receive comprehensive training lasting about 2-3 months. This includes department observations, classroom instruction on product and automotive dealership operations, and on-the-job training with a mentor.
- What are the key requirements for the Traveling Customer Trainer role?
- Key requirements include a Bachelor's degree or equivalent experience, the ability to travel 80% of the time, strong communication skills, a valid driver's license with a clean record, and reliable home internet for remote work.
- What kind of benefits does The Reynolds and Reynolds Company offer?
- The Reynolds and Reynolds Company offers a comprehensive benefits package including medical, dental, vision, life insurance, a health savings account, 401(k) with matching, paid time off, holidays, referral bonuses, professional development, and opportunities for promotion.
- How does The Reynolds and Reynolds Company support work-life balance for traveling employees?
- The Reynolds and Reynolds Company strives to provide a balance between work and family life. While the role involves significant travel, they offer benefits like paid vacation and sick days, and time to support current customers from a home office when not on-site.
- What is the role of the home office when not traveling for the Customer Trainer?
- When not physically at a customer site, the Customer Trainer supports current customers, prepares for upcoming trips, and conducts follow-ups with recently installed customers from their home office.
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