Box Office Attd, PT
Marcus Theatres · Tucker, GA
- On site
- Part-time
- $25,000 / year
- Tucker, GA
Job highlights
- Handle guest transactions and loyalty programs.
- Ensure cash and ticket security at box office.
- Upsell and promote loyalty sign-ups.
- Operate POS systems and make change.
- Provide friendly and fast guest service.
About the role
Box Office Attendant Part Time
Starting Pay: $(Insert Wage)/hr. Variable Shifts; Part Time; Free Movies - Amazing Growth Opportunities
Broad Description of Duties:
Under the direction of the theatre management team, the Box Office Attendant is responsible for providing support in the theatre and ensuring a high level of guest satisfaction. Tasks will be handled in a friendly, courteous, helpful, timely, and professional manner. This position reports to a member of the theatre management team or General Manager (reporting may vary by location).
Essential Functions/Job Duties:
- Complete transactions by greeting each guest, identifying the guest's request, completing loyalty transactions and thanking the guest;
- Ensure the security of all box office cash and tickets;
- Communicate and enforce various theatre policies including location specific Curfew Policies;
- Meet sales expectations through loyalty card sign-ups, suggestive selling, upselling and sampling;
- Distribute and understand how to operate assistive movie-going equipment;
- Operate point-of-sale terminals, process transactions and make accurate change;
- Perform daily maintenance duties, including daily stocking of supplies;
- Make certain guest service is friendly, helpful and fast;
- Enforce ratings to keep underage guests from accessing auditoriums with adult content;
- Answer questions from guests and resolve any concerns;
- Uphold Marcus' high standards and execute company-wide programs;
- Assist with other functions as instructed by the General Manager or a member of the management team.
The above list reflects the general details necessary to describe the principal and essential functions of the position and shall not be construed as the only duties that may be assigned for the position.
Job Requirements:
- Possess strong interpersonal, verbal, and written communication skills;
- Willing and motivated to learn new skills and tasks to meet the changing demands of the industry;
- Flexible and accessible work schedule that includes late evenings, weekends and holidays as dictated by business needs;
- The ability to work in a high-volume, fast-paced, team environment;
- Have a passion for delivering unparalleled hospitality and high quality food & service;
- Ability to follow all cleanliness, sanitation, and personal hygiene practices as mandated by the company and local regulatory agencies.
Physical Requirements:
While performing the duties of this job, the employee is frequently required to sit, talk and/or hear, and/or use hands to finger, handle, or touch objects, tools, or controls. The employee is required to stand, and/or walk. The employee must occasionally lift and/or move up to 35 lbs. Specific vision abilities required by this job include close vision and the ability to adjust focus. The mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position.
Work is performed in a theatre environment. The noise level is usually moderate to high with an occasional loud environment. The work environment characteristics described here are representive of those an individual encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education Required:
No minimum education required
Marcus Theatres is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination in our hiring and employment practices in accordance with all applicable laws.
Key skills/competency
- Customer Service
- Cash Handling
- Point-of-Sale (POS) Systems
- Sales and Upselling
- Interpersonal Skills
- Communication Skills
- Teamwork
- Problem-Solving
- Time Management
- Adaptability
Skills & topics
- Box Office Attendant
- Customer Service
- Part Time
- Marcus Theatres
- Retail
- Hospitality
- Cashier
- Sales Associate
- Guest Services
- Theatre Operations
How to get hired
- Research Marcus Theatres: Understand their values, movie offerings, and guest experience focus.
- Tailor Your Resume: Highlight customer service, cash handling, and sales experience.
- Craft a Strong Cover Letter: Express your enthusiasm for the entertainment industry and guest satisfaction.
- Prepare for Interviews: Be ready to discuss your customer service skills and availability for varied shifts.
- Showcase Teamwork: Emphasize your ability to work effectively in a fast-paced environment.
Technical preparation
Behavioral questions
Frequently asked questions
- What is the starting pay for a Box Office Attendant at Marcus Theatres?
- The starting pay for a Box Office Attendant at Marcus Theatres is $(Insert Wage)/hr. Please note this is a variable rate and may be subject to change or regional differences.
- Is the Box Office Attendant position at Marcus Theatres full-time or part-time?
- The Box Office Attendant position at Marcus Theatres is a part-time role with variable shifts. This means your schedule may fluctuate based on business needs.
- What are the main responsibilities of a Box Office Attendant at Marcus Theatres?
- A Box Office Attendant at Marcus Theatres is responsible for handling guest transactions, ensuring cash and ticket security, promoting loyalty programs, operating POS systems, and providing excellent customer service in a fast-paced theatre environment.
- Does Marcus Theatres offer growth opportunities for Box Office Attendants?
- Yes, Marcus Theatres advertises amazing growth opportunities for Box Office Attendants. This suggests potential for advancement within the company's theatre operations.
- What kind of work environment can I expect as a Box Office Attendant at Marcus Theatres?
- You can expect a dynamic theatre environment that is often moderate to high noise level, with occasional loud periods. The role requires working in a fast-paced, team-oriented setting.
- What are the key skills needed for a Box Office Attendant at Marcus Theatres?
- Key skills include strong interpersonal and communication abilities, proficiency with POS systems, cash handling experience, a willingness to learn, and a passion for hospitality and guest satisfaction.
- Are there specific scheduling requirements for the Box Office Attendant role at Marcus Theatres?
- Yes, the role requires a flexible schedule that includes late evenings, weekends, and holidays, as dictated by business needs. This is a common requirement for roles in the entertainment industry.
- What is Marcus Theatres' policy on hiring and diversity?
- Marcus Theatres is an equal opportunity employer committed to hiring a diverse workforce and fostering an inclusive, people-first culture. They are dedicated to non-discrimination in all hiring and employment practices.