Entry Level Traveling Customer Trainer
The Reynolds and Reynolds Company · Atlanta, GA
- Hybrid
- Full-time
- $60,000 / year
- Atlanta, GA
Job highlights
- Travel extensively to train customers on new software.
- Customize systems and train key dealership personnel.
- Receive comprehensive training for 2-3 months.
- Work remotely when not traveling.
- Benefit from comprehensive health and retirement plans.
About the role
About the Role
The Training Department at The Reynolds and Reynolds Company is integral to connecting customers with our software. This position's primary goal is to facilitate a seamless conversion to the Reynolds and Reynolds system, providing comprehensive training and support throughout the process.
Key Responsibilities
This role requires approximately 80% travel, working both independently and with a team to install and convert software for customers. You will engage with dealership management to understand specific needs, customize the system accordingly, and train key personnel on its usage. When not on-site, you will support existing customers, prepare for upcoming trips, and conduct follow-ups from your home office.
Training Program
The initial training period lasts 2-3 months, incorporating departmental observations, classroom instruction, and on-the-job mentorship. This training covers product knowledge and automotive dealership operations. You will specialize in a software area, assist with customer setup and implementation, and observe Reynolds' solutions in action at client dealerships.
Requirements
- Bachelor's degree or equivalent experience.
- Ability to travel 80% of the time.
- Outgoing, friendly personality.
- Strong written and verbal communication skills.
- Reliable transportation, a valid driver’s license with limited violations, and no recent OVI/DUI/DWI.
- Reliable home internet with sufficient bandwidth for video conferencing.
Benefits
Reynolds and Reynolds offers a supportive environment with a focus on work-life balance. Benefits include:
- Medical, dental, vision, life insurance, and a health savings account.
- 401(k) with up to 6% matching.
- Paid vacation and sick days.
- Eight paid holidays.
- Referral bonuses.
- Professional development and training opportunities.
- Opportunities for promotion from within.
We promote a healthy lifestyle and maintain a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.
Key skills/competency
- Customer Training
- Software Implementation
- Travel
- Presentation Skills
- Communication Skills
- Dealership Management
- System Customization
- Customer Support
- Problem-Solving
- Automotive Software
Skills & topics
- Customer Trainer
- Training
- Software Implementation
- Travel
- Customer Support
- Automotive
- Dealership Management
- Presentation Skills
- Communication Skills
- Entry Level
How to get hired
- Tailor your resume: Highlight your Bachelor's degree, travel experience, and communication skills relevant to the Customer Trainer role.
- Showcase your personality: Emphasize your outgoing, friendly demeanor and strong interpersonal abilities in your application and interviews.
- Demonstrate travel readiness: Clearly state your ability and willingness to travel 80% of the time, mentioning your valid driver's license and reliable transportation.
- Prepare for training: Understand that the role includes a 2-3 month intensive training program and express your enthusiasm for learning.
- Research Reynolds: Familiarize yourself with Reynolds and Reynolds' software solutions and their importance to automotive dealerships.
Technical preparation
Behavioral questions
Frequently asked questions
- What is the travel commitment for the Entry Level Traveling Customer Trainer position at Reynolds and Reynolds?
- The Entry Level Traveling Customer Trainer role requires significant travel, approximately 80% of the time, to customer sites for software installation and training.
- What kind of training can I expect as a Customer Trainer at The Reynolds and Reynolds Company?
- You will undergo a comprehensive 2-3 month training program that includes departmental observations, classroom instruction on products and dealership operations, and on-the-job training with a mentor.
- Are there specific driving requirements for the Traveling Customer Trainer job?
- Yes, candidates must have reliable transportation, a valid driver's license, fewer than three moving violations in the last three years, and no OVI/DUI/DWI violations in the last five years.
- What educational background is required for the Entry Level Traveling Customer Trainer role?
- A Bachelor's degree or equivalent experience is required for this position.
- Can I work remotely in this Customer Trainer role?
- Yes, when you are not physically traveling to customer sites, you will support customers and prepare for future trips from your home office.
- What technical skills are important for a Customer Trainer at Reynolds and Reynolds?
- Strong presentation and communication skills are essential, as you will be customizing systems and training dealership personnel on software usage. Reliable home internet for video conferencing is also necessary.
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