Business Office Manager

About Rockbrook Memory Care and The Pennant Group, Inc.

Rockbrook Memory Care is seeking a dedicated Business Office Manager to join their team. This role is part of a company guided by strong core values: Celebration, Accountability, Passion for Learning, Love One Another, Intelligent Risk Taking, Customer Second (Employee First!), and Ownership. The Pennant Group, Inc. is the holding company for independent operating subsidiaries providing healthcare services.

About The Opportunity

The Business Office Manager provides essential clerical and administrative support to department leaders and the Executive Director. Key responsibilities include organizing and maintaining resident and staff files, managing resident charges and billing, performing payroll functions, and assisting with benefits administration. This role is crucial for maintaining a professional business office environment, ensuring smooth community operations, and resolving office work-flow issues. Additionally, the Business Office Manager serves as the primary contact for job applicants, conducting pre-employment assessments, exit interviews, and supporting employee onboarding tasks. Other duties may be assigned by the Executive Director.

Critical Success Factors

• Superior communication skills, with the ability to effectively communicate in English, both orally and in writing and comprehend same.
• Resilience, dependability, and punctuality, with a professional demeanor.
• Ability to successfully self-manage time and work priorities and provide timely, accurate reporting.
• Adaptability and flexibility in response to resident and staff needs.
• Willingness to collaborate and work as part of a team.
• Strong organization and multi-tasking capabilities.
• Compassion, empathy, and careful listening skills.
• Positive customer service, including respectfulness, friendliness, and willingness to assist.

Minimum Qualifications

• Minimum of a High School diploma or GED required; Associates Degree in Business Management preferred.
• Prior office and payroll experience preferred.
• Experience with interviewing, training, supervising, and evaluating office staff preferred.
• Experience with various office equipment, computer operating systems, word processing programs, spreadsheets, and email preferred.

Equal Opportunity Employer

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics.

Key skills/competency

• Business Office Management
• Clerical Support
• Administrative Support
• Resident Billing
• Payroll Functions
• Benefits Administration
• Employee Onboarding
• Customer Service
• Team Collaboration
• Organizational Skills