Customer Service & Business Office Associate
Legend Senior Living® · Huntingdon Valley, PA
- On site
- Full-time
- $45,000 / year
- Huntingdon Valley, PA
Job highlights
- Provide administrative support to residents and associates.
- Manage front desk, phone calls, and visitor assistance.
- Support HR functions like recruiting and payroll.
- Handle accounting tasks including expense tracking and rent.
- Maintain office operations and training records.
About the role
About the Role: Customer Service & Business Office Associate
Legend Senior Living is seeking an organized, detail-oriented, and self-motivated individual to join our team as a Customer Service & Business Office Associate. This role provides essential administrative support to residents and associates, ensuring the smooth operation of our community.
Responsibilities:
- Greeting and assisting visitors at the front desk and directing phone calls.
- Assisting with recruiting tasks, including scheduling interviews and running background checks.
- Managing the payroll system by entering new associates, correcting punches, and documenting absences.
- Handling accounting responsibilities such as entering transactions, submitting invoices, and collecting rent payments.
- Providing training support by printing, submitting, and documenting completed trainings, and running reports on overdue training.
- Submitting various forms including associate changes, meeting minutes, injury reports, garnishments, and employment verifications.
Work Environment & Company Culture:
Legend Senior Living is a certified Great Place To Work for 7 consecutive years. We focus on maximizing the potential of every life we touch by creating an elegant community with high standards of service, environment, and care. Our offerings include Holistic Wellness, Gold Leaf Dining, and vibrant Life Enrichment activities.
Associate Support & Growth:
- Work friend trainer, employee assistance program, crisis care assistance, paid-time-off donations, continuing education opportunities, appreciation/sympathy gifts, and family member discounts.
- Hundreds of associates are promoted annually with competitive pay and annual performance evaluations.
- Legend has been a family business for 30 years, expanding annually and recognized with awards such as Great Place To Work and Best of Senior Living.
Requirements:
- Required: Experience in office-related administrative tasks.
- Required: Ability to multi-task while maintaining accuracy.
- Required: Strong organizational skills.
- Required: Working knowledge of Microsoft Office and Outlook.
- Required: Ability to thrive in a fast-paced environment.
- Required: Ability to maintain confidentiality with sensitive information.
Bonus Opportunities:
- Employee referrals
- Employee of the month/year
- Resident tour (move-in)
Benefits:
- Medical, Dental, Vision offerings (for benefit eligible associates)
- Company Paid Life Insurance ($30,000)
- Voluntary benefits including Hospital Indemnity, Accident Insurance, Critical Illness, legal/Identify Theft, and Disability insurance.
- 401(k) program with discretionary company match.
- Competitive Paid Time Off (for full-time associates)
- Holiday pay
- Discretionary Scholarship program
- Annual performance evaluations/raises
Key skills/competency:
- Customer Service
- Administrative Support
- Office Management
- Payroll Processing
- Accounting Support
- Recruiting Assistance
- Microsoft Office Suite
- Organizational Skills
- Multi-tasking
- Confidentiality
Skills & topics
- Customer Service Associate
- Business Office Associate
- Administrative Assistant
- Office Administrator
- Payroll Specialist
- Receptionist
- Office Support
- Legend Senior Living
- Healthcare Administration
- Senior Living
How to get hired
- Tailor your resume: Highlight administrative, organizational, and Microsoft Office skills relevant to the Customer Service & Business Office Associate role.
- Showcase multitasking ability: Provide examples of how you've managed multiple priorities accurately in previous office roles.
- Emphasize soft skills: Detail your experience in customer service, maintaining confidentiality, and working in fast-paced environments.
- Prepare for interviews: Be ready to discuss your experience with payroll, accounting, and recruiting support, and why Legend Senior Living is a great fit.
Technical preparation
Practice Microsoft Office Suite (Word, Excel, Outlook).,Familiarize with payroll and accounting software.,Review general office administrative procedures.,Prepare for data entry accuracy exercises.
Behavioral questions
Describe a time you handled multiple tasks.,How do you maintain confidentiality?,Give an example of excellent customer service.,How do you adapt to a fast-paced environment?
Frequently asked questions
- What are the typical working hours for the Customer Service & Business Office Associate at Legend Senior Living?
- The typical work schedule for a Customer Service & Business Office Associate at Legend Senior Living is Monday through Friday, from 8 am to 5 pm. However, there may be occasional needs to work evenings and weekends.
- What benefits does Legend Senior Living offer to their Customer Service & Business Office Associates?
- Legend Senior Living offers a comprehensive benefits package including Medical, Dental, and Vision insurance, company-paid life insurance, voluntary benefits, a 401(k) program with a company match, competitive Paid Time Off, holiday pay, and a discretionary scholarship program.
- What kind of administrative experience is required for the Customer Service & Business Office Associate role?
- Required experience includes general office-related administrative tasks, proficiency in Microsoft Office and Outlook, strong organizational skills, and the ability to multitask accurately in a fast-paced environment while maintaining confidentiality.
- How can I highlight my suitability for the Customer Service & Business Office Associate position during the application process?
- To highlight your suitability, tailor your resume to emphasize your administrative experience, multitasking capabilities, customer service skills, and proficiency with Microsoft Office. During interviews, be prepared to discuss your experience in payroll, accounting, and recruiting support.
- What makes Legend Senior Living a great place to work for a Customer Service & Business Office Associate?
- Legend Senior Living has been recognized as a Great Place To Work for seven consecutive years. They offer a supportive work environment, opportunities for associate growth and promotion, and a strong focus on community and care standards.
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