Customer Service Representative
Pavestone Company · Grapevine, TX
- On site
- Full-time
- $50,000 / year
- Grapevine, TX
Job highlights
- Provide customer service in-person and by phone.
- Offer technical assistance for products.
- Create invoices and sales orders.
- Assist with dispatching and deliveries.
- Requires comfort in manufacturing yard environments.
About the role
Customer Service Representative
We are seeking a Customer Service Representative to join our team at Pavestone Company!
What We Offer
- Work in a team-oriented environment where collaboration is a priority.
- Achieve your professional goals without sacrificing the balance between work and life.
- A comprehensive benefits package with options to choose what works best for you and your family.
About The Role
As a Customer Service Representative with Pavestone, you are responsible for:
- Providing in-person and on-the-phone customer service to our contractors and customers.
- Providing technical assistance for installing and maintaining the products we sell.
- Creating accurate and complete invoices/sales orders.
- Working with Outside Sales Representatives.
- Ensuring customer satisfaction.
- Maintaining knowledge of products and their applications.
- Knowing competitor products.
- Assisting with dispatching and scheduling deliveries.
- Completing daily paperwork.
About You
The ideal candidate for this role will have:
- A basic knowledge of Microsoft Office programs.
- Good organizational and communication skills.
- Strong problem-solving skills.
- Comfortability walking through Manufacturing Yards (which may be a dirtier/outdoor environment).
- Bilingual skills are preferred.
Key skills/competency
- Customer Service
- Technical Assistance
- Invoicing
- Sales Support
- Customer Satisfaction
- Product Knowledge
- Dispatching
- Scheduling
- Microsoft Office
- Problem Solving
Skills & topics
- Customer Service Representative
- customer service
- technical assistance
- invoicing
- sales support
- product knowledge
- dispatching
- scheduling
- Microsoft Office
- problem solving
- bilingual
- on-site
- manufacturing
- benefits
- team-oriented
How to get hired
- Apply online: Click the 'apply' button to submit your application for the Customer Service Representative role.
- In-person application: Visit the Pavestone Company office to apply directly.
- Tailor your resume: Highlight your customer service, technical assistance, and Microsoft Office skills.
- Prepare for interviews: Be ready to discuss problem-solving and your comfort in manufacturing environments.
- Emphasize bilingual skills: If applicable, clearly state your proficiency in other languages.
Technical preparation
Review Microsoft Office Suite basics.,Understand product installation and maintenance.,Practice creating invoices and sales orders.,Familiarize with dispatching and scheduling software.
Behavioral questions
Describe a time you solved a customer issue.,How do you handle multiple priorities?,How do you communicate technical information?,Describe your comfort in outdoor/yard environments.
Frequently asked questions
- What is the work arrangement for the Customer Service Representative role at Pavestone Company?
- The Customer Service Representative position at Pavestone Company is strictly an on-site role. It will not be remote or hybrid at any time.
- What are the primary responsibilities of a Customer Service Representative at Pavestone Company?
- As a Customer Service Representative, you will provide in-person and phone customer service, technical assistance for products, create invoices, work with sales representatives, ensure customer satisfaction, maintain product knowledge, and assist with dispatching and scheduling deliveries.
- What qualifications are ideal for the Customer Service Representative position at Pavestone Company?
- The ideal candidate has basic Microsoft Office knowledge, strong organizational and communication skills, problem-solving abilities, and is comfortable walking through manufacturing yards. Bilingual skills are preferred.
- Does Pavestone Company offer benefits for Customer Service Representatives?
- Yes, Pavestone Company offers a comprehensive benefits package designed to provide options that work best for you and your family.
- How can I apply for the Customer Service Representative job at Pavestone Company?
- You can apply for the Customer Service Representative position by clicking the 'apply' button on our website or by applying in person at our facility.
- Is there an opportunity to work remotely as a Customer Service Representative at Pavestone Company?
- No, the Customer Service Representative role at Pavestone Company is exclusively an on-site position and does not offer remote or hybrid work options.
- What kind of environment can I expect as a Customer Service Representative at Pavestone Company?
- You can expect a team-oriented environment that prioritizes collaboration. You will also need to be comfortable walking through manufacturing yards, which may be a dirtier or outdoor environment.
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