Entry Level Traveling Customer Trainer
The Reynolds and Reynolds Company · Nashville, TN
- Hybrid
- Full-time
- $60,000 / year
- Nashville, TN
Job highlights
- Train customers on Reynolds and Reynolds software.
- Travel 80% installing and converting software.
- Customize systems and train dealership personnel.
- Provide remote support and follow-up.
- Comprehensive benefits and promotion opportunities.
About the role
Customer Trainer
The Training Department plays a crucial role in connecting our customers to our software. The main purpose of this position is to help our customers make a smooth conversion to the Reynolds and Reynolds system and provide training and customer support throughout the process.
In this position, you will travel approximately 80% of the time. You will travel both individually and with a team installing and converting our software for customers. This requires excellent presentation and communication skills as you will meet with dealership management to understand the needs for each dealership. Based on these requirements, you will customize the system and train key dealership personnel on how to use the solution.
When you are not physically at a customer site, you will support current customers, prepare for future trips, and conduct follow-ups with recently installed customers from your home office.
Training
Training lasts approximately 2-3 months and includes department observations, classroom instruction, and on-the-job training with a mentor. Classroom instruction includes product training as well as automotive dealership operations. You will focus on one area of the software during your product training and assist experienced representatives with customer set-up and implementation. In addition, you will have the opportunity to see Reynolds’ solutions ‘in action’ by visiting car dealerships that already utilize our solutions on a daily basis.
Requirements
- Bachelor's degree or equivalent experience
- Ability to travel 80% of the time
- Outgoing, friendly personality
- Strong written and verbal communication skills
- Must have reliable transportation as well as a valid driver’s license, with fewer than 2 moving violations in the last three years and no OVI/DUI/DWI violations in the last five years
- Must have reliable home internet with sufficient bandwidth for video conferencing
Benefits
We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:
- Medical, dental, vision, life insurance, and a health savings account
- 401(k) with up to 6% matching
- Paid vacation and sick days
- Eight paid holidays
- Referral bonuses
- Professional development and training
- Promotion from within
Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.
Key skills/competency
- Customer Training
- Software Implementation
- Presentation Skills
- Communication Skills
- Dealership Management
- Customer Support
- Project Management
- Problem Solving
- Adaptability
- Interpersonal Skills
Skills & topics
- Customer Trainer
- Training
- Software Implementation
- Customer Support
- Automotive Dealerships
- Travel
- Presentation Skills
- Communication Skills
- Bachelor's Degree
- Entry Level
How to get hired
- Tailor your resume: Highlight relevant experience in training, software implementation, and customer support, emphasizing your communication and presentation skills for the Customer Trainer role.
- Showcase travel readiness: Explicitly mention your willingness and ability to travel extensively (80%) and possess a valid driver's license.
- Demonstrate technical aptitude: Detail any experience with software systems, particularly in automotive dealership operations, and your ability to quickly learn new software.
- Prepare for interviews: Practice explaining how you would handle customer needs, customize solutions, and train diverse user groups. Be ready to discuss your problem-solving approach and adaptability.
Technical preparation
Behavioral questions
Frequently asked questions
- What is the typical career path for a Customer Trainer at The Reynolds and Reynolds Company?
- The Customer Trainer role at Reynolds and Reynolds offers a clear path for growth. Many trainers advance into senior training positions, implementation specialist roles, or even management within the Training or Customer Success departments. Your performance and dedication to customer success will be key factors in your career progression.
- What kind of support is provided during the initial 2-3 month training period for the Customer Trainer position?
- During the initial 2-3 month training, you will receive comprehensive support. This includes department observations, classroom instruction covering product knowledge and dealership operations, and on-the-job training with a dedicated mentor. You'll gain hands-on experience by assisting with customer set-ups and seeing Reynolds' solutions in action at dealerships.
- How does The Reynolds and Reynolds Company support work-life balance for traveling roles like the Customer Trainer?
- Reynolds and Reynolds aims to provide a balance between work and family life. While the Customer Trainer role involves significant travel (80%), the company offers benefits like paid vacation and sick days, and structures work to allow for time in a home office for support and preparation when not on-site. They also promote a non-smoking environment.
- What are the key technical skills needed for the Entry Level Traveling Customer Trainer role at Reynolds and Reynolds?
- While a Bachelor's degree or equivalent experience is required, the role emphasizes adaptability and the ability to learn. Key technical aspects include understanding software systems, facilitating smooth conversions, customizing solutions based on customer needs, and training users effectively. Experience with CRM or dealership management software is beneficial.
- What does 'equivalent experience' mean for the Customer Trainer position at The Reynolds and Reynolds Company?
- Equivalent experience for the Customer Trainer role typically refers to a combination of practical work experience that demonstrates the necessary skills and competencies, even without a traditional Bachelor's degree. This could include significant time in customer-facing roles, software training, project implementation, or specific experience within the automotive dealership industry.
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