Supervisor

New York City Department of Consumer and Worker Protection · Manhattan, NY

On site
Full-time
$75,000 / year
Manhattan, NY

Job highlights

Supervise licensing application processing and unit operations.
Manage staff, delegate tasks, and provide performance feedback.
Develop and implement operational policies and procedures.
Ensure accuracy and efficiency in application intake and processing.
Collaborate on special projects and process improvements.

About the role

Licensing Division Supervisor

The NYC Department of Consumer and Worker Protection (DCWP) is seeking a Supervisor to direct and manage the application process for licensed categories, including the new Hotel License Category. This role involves overseeing the day-to-day operations of the Unit, managing staff, and implementing internal systems and policies. Key responsibilities will include:

Managing the day-to-day operations of the unit; supervising staff, including tracking and assigning tasks, conducting training and providing guidance.
Developing, documenting, and implementing internal systems, policies, and procedures to organize and guide the division’s work and operations.
Processing applications, performing mathematical computations, accepting and processing payments, and completing close-outs.
Checking records for accuracy and conformity with established policies and procedures.
Conducting intake of applications and related research, and liaising with DCWP General Counsel staff.
Processing applications in all DCWP categories as needed.
Backing up other supervisors and units as directed.
Collaborating with Division Leadership to coordinate and manage special projects, including the implementation of forms for new license categories.
Simplifying and streamlining information provided to licensees.
Coordinating and scheduling meetings with external and internal stakeholders.
Directly coordinating day-to-day implementation of Licensing projects and tasks.
Conducting complex system searches, reviewing documentation for accuracy, data entry, and quality assurance.
Prioritizing assignments and effectively implementing strategies for special projects and initiatives.
Assessing staff performance and providing feedback to motivate and improve performance levels.
Compiling data to identify productivity and categorical trends for streamlining, re-engineering, and training.
Identifying administrative and operational problems and providing recommendations for efficiency.
Reviewing and analyzing operational procedures for uniformity and consistency.
Other duties as assigned.

Minimum Qualifications:

A four-year high school diploma or its educational equivalent.
One year of satisfactory clerical experience.
Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.

Preferred Skills:

Management experience with demonstrated ability to develop and motivate staff.
Strong organizational and analytical skills.
Experience in budgeting, purchasing, administrative management, or technological record or project management.
Experience in training, developing protocols and policies, and assessing operational efficiency.
Attention to detail, excels in time management and project follow-through.
Excellent written, oral, and interpersonal skills.
Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint.
Significant experience with mediation and reconciliation.
Understanding of intake and processing procedures.

Eligibility Requirements:

Permanent employees in the civil service title, comparable title (under 6.1.9), eligible for the 55a program, and those reachable in the civil service list are eligible to apply.
This position may be eligible for remote work up to 2 days per week under the Flexible Work Pilot Program.

Key skills/competency:

Supervision
Application Processing
Process Improvement
Staff Management
Policy Development
Operational Efficiency
Quality Assurance
Project Management
Data Analysis
Training and Development

Skills & topics

Supervisor
Licensing
Application Processing
Public Service
Government
New York City
DCWP
Consumer Protection
Worker Protection
Management

How to get hired

Tailor your resume: Highlight your supervisory experience, staff management skills, and proficiency in application processing and operational efficiency. Emphasize any experience with developing policies or improving procedures.
Address eligibility: Clearly state your civil service status and any eligibility for the 55a program on your application and resume.
Showcase preferred skills: Integrate examples of your mediation, reconciliation, intake, and processing procedure experience into your application materials and interview responses.
Prepare for interviews: Be ready to discuss your management style, how you motivate teams, and how you've handled operational challenges and implemented improvements.

Technical preparation

Practice typing speed and accuracy tests.,Review Microsoft Office Suite functionalities.,Familiarize with CRM or database systems.,Understand application processing workflows.

Behavioral questions

Describe leading a team through a challenge.,How do you ensure policy compliance?,Share an example of process improvement.,How do you motivate underperforming staff?

Frequently asked questions

What are the eligibility requirements for the Licensing Division Supervisor role at DCWP?: To be eligible for the Licensing Division Supervisor position at the NYC Department of Consumer and Worker Protection (DCWP), you must be a permanent civil service employee in the relevant title, eligible for the 55a program, or reachable on the civil service list. Please review the job description for specific title details.
Can I work remotely as a Licensing Division Supervisor at DCWP?: Yes, this position may be eligible for remote work up to 2 days per week, subject to the Flexible Work Pilot Program. The specifics of remote work arrangements will be discussed during the hiring process.
What kind of experience is preferred for the Supervisor role?: The ideal candidate for the Supervisor role will have significant experience with mediation and reconciliation, as well as a strong understanding of intake and processing procedures. Management experience, organizational and analytical skills, and proficiency in Microsoft Office Suite are also highly preferred.
How does DCWP ensure fair competition and protect consumers and workers?: DCWP acts as a leading enforcement agency, leveraging its authority to bring economic justice to New Yorkers. This includes pioneering protections like the Consumer Protection Law, Fair Workweek Law, and Delivery Worker Laws, and licensing over 45,000 businesses to ensure fair competition.
What are the minimum qualifications for this Supervisor position?: The minimum qualifications include a four-year high school diploma or equivalent, one year of satisfactory clerical experience, and keyboard familiarity with the ability to type at least 100 key strokes (20 words) per minute.
What is the role of the Licensing Division at DCWP?: The Licensing Division manages the application process for various categories licensed by the Agency. This includes overseeing daily operations, processing applications, and ensuring compliance with established policies and procedures.
How can I apply for the Licensing Division Supervisor position?: To apply, you must meet the specified civil service eligibility requirements. Ensure your resume clearly indicates your qualifications, including any eligibility for the 55a program. Details on the application process should be available through the NYCJobs portal or DCWP's career section.
Does DCWP offer opportunities for professional development for its employees?: DCWP is committed to its employees' growth. The job description mentions training and development for staff, and the agency's mission to make New York City a fairer place suggests a supportive environment for professional advancement.

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Job highlights

Supervise licensing application processing and unit operations.

Manage staff, delegate tasks, and provide performance feedback.

Develop and implement operational policies and procedures.

Ensure accuracy and efficiency in application intake and processing.

Collaborate on special projects and process improvements.

About the role

Licensing Division Supervisor

Managing the day-to-day operations of the unit; supervising staff, including tracking and assigning tasks, conducting training and providing guidance.
Developing, documenting, and implementing internal systems, policies, and procedures to organize and guide the division’s work and operations.
Processing applications, performing mathematical computations, accepting and processing payments, and completing close-outs.
Checking records for accuracy and conformity with established policies and procedures.
Conducting intake of applications and related research, and liaising with DCWP General Counsel staff.
Processing applications in all DCWP categories as needed.
Backing up other supervisors and units as directed.
Collaborating with Division Leadership to coordinate and manage special projects, including the implementation of forms for new license categories.
Simplifying and streamlining information provided to licensees.
Coordinating and scheduling meetings with external and internal stakeholders.
Directly coordinating day-to-day implementation of Licensing projects and tasks.
Conducting complex system searches, reviewing documentation for accuracy, data entry, and quality assurance.
Prioritizing assignments and effectively implementing strategies for special projects and initiatives.
Assessing staff performance and providing feedback to motivate and improve performance levels.
Compiling data to identify productivity and categorical trends for streamlining, re-engineering, and training.
Identifying administrative and operational problems and providing recommendations for efficiency.
Reviewing and analyzing operational procedures for uniformity and consistency.
Other duties as assigned.

Minimum Qualifications:

A four-year high school diploma or its educational equivalent.
One year of satisfactory clerical experience.
Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.

Preferred Skills:

Management experience with demonstrated ability to develop and motivate staff.
Strong organizational and analytical skills.
Experience in budgeting, purchasing, administrative management, or technological record or project management.
Experience in training, developing protocols and policies, and assessing operational efficiency.
Attention to detail, excels in time management and project follow-through.
Excellent written, oral, and interpersonal skills.
Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint.
Significant experience with mediation and reconciliation.
Understanding of intake and processing procedures.

Eligibility Requirements:

Permanent employees in the civil service title, comparable title (under 6.1.9), eligible for the 55a program, and those reachable in the civil service list are eligible to apply.
This position may be eligible for remote work up to 2 days per week under the Flexible Work Pilot Program.

Key skills/competency:

Supervision
Application Processing
Process Improvement
Staff Management
Policy Development
Operational Efficiency
Quality Assurance
Project Management
Data Analysis
Training and Development

How to get hired

Tailor your resume: Highlight your supervisory experience, staff management skills, and proficiency in application processing and operational efficiency. Emphasize any experience with developing policies or improving procedures.
Address eligibility: Clearly state your civil service status and any eligibility for the 55a program on your application and resume.
Showcase preferred skills: Integrate examples of your mediation, reconciliation, intake, and processing procedure experience into your application materials and interview responses.
Prepare for interviews: Be ready to discuss your management style, how you motivate teams, and how you've handled operational challenges and implemented improvements.

Frequently asked questions

What are the eligibility requirements for the Licensing Division Supervisor role at DCWP?

To be eligible for the Licensing Division Supervisor position at the NYC Department of Consumer and Worker Protection (DCWP), you must be a permanent civil service employee in the relevant title, eligible for the 55a program, or reachable on the civil service list. Please review the job description for specific title details.

Can I work remotely as a Licensing Division Supervisor at DCWP?

Yes, this position may be eligible for remote work up to 2 days per week, subject to the Flexible Work Pilot Program. The specifics of remote work arrangements will be discussed during the hiring process.

What kind of experience is preferred for the Supervisor role?

The ideal candidate for the Supervisor role will have significant experience with mediation and reconciliation, as well as a strong understanding of intake and processing procedures. Management experience, organizational and analytical skills, and proficiency in Microsoft Office Suite are also highly preferred.

How does DCWP ensure fair competition and protect consumers and workers?

DCWP acts as a leading enforcement agency, leveraging its authority to bring economic justice to New Yorkers. This includes pioneering protections like the Consumer Protection Law, Fair Workweek Law, and Delivery Worker Laws, and licensing over 45,000 businesses to ensure fair competition.

What are the minimum qualifications for this Supervisor position?

The minimum qualifications include a four-year high school diploma or equivalent, one year of satisfactory clerical experience, and keyboard familiarity with the ability to type at least 100 key strokes (20 words) per minute.

What is the role of the Licensing Division at DCWP?

The Licensing Division manages the application process for various categories licensed by the Agency. This includes overseeing daily operations, processing applications, and ensuring compliance with established policies and procedures.

How can I apply for the Licensing Division Supervisor position?

To apply, you must meet the specified civil service eligibility requirements. Ensure your resume clearly indicates your qualifications, including any eligibility for the 55a program. Details on the application process should be available through the NYCJobs portal or DCWP's career section.

Does DCWP offer opportunities for professional development for its employees?

DCWP is committed to its employees' growth. The job description mentions training and development for staff, and the agency's mission to make New York City a fairer place suggests a supportive environment for professional advancement.