Platform Success Specialist

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Platform Success Specialist based in the United States.

This is a highly client-facing, technical onboarding role focused on helping agencies adopt and confidently operate an integrated AdTech platform.
You will guide clients through the full campaign lifecycle, from audience creation and AI-driven segmentation to omnichannel activation, tracking, and measurement.
The role combines customer success, technical implementation, workflow design, and product feedback in a fast-moving environment.
You will troubleshoot integrations, data feeds, tags, APIs, and campaign configurations while identifying opportunities to simplify fragmented agency processes.
As a key voice of the user, you will translate customer feedback into actionable insights that influence product development and roadmap priorities.
You will also build scalable enablement resources and use AI tools to make onboarding, documentation, and insight gathering more efficient.
Success means turning complex AdTech workflows into simple, repeatable experiences that build long-term customer confidence and adoption.