Member Services Senior Processor

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Member Services Senior Processor based in Brazil.

This role offers the opportunity to support complex member service operations within a large-scale federal healthcare program.
You’ll take ownership of high-complexity applications, certifications, transfers, appeals, and documentation requiring careful review and sound judgment.
As a senior operational specialist, you’ll serve as a key escalation point while helping junior processors resolve challenging cases.
The position combines hands-on processing with quality assurance, workflow coordination, training, and continuous improvement.
You’ll collaborate with supervisors, internal teams, and external stakeholders on sensitive and complex member matters.
Your attention to detail and problem-solving skills will help maintain accurate, compliant, and efficient service delivery.
It’s a strong opportunity for an experienced processor who enjoys mentoring others and contributing to operational excellence.