Head of Customer Experience

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Head of Customer Experience based in Canada.

As Head of Customer Experience, you will define and lead a comprehensive post-sale strategy across Support, Onboarding, Customer Success, and Retention.
You will shape a scalable, customer-first organization designed to accelerate time-to-value, adoption, engagement, and long-term retention.
The role combines strategic leadership with hands-on operational ownership in a high-growth B2B SaaS environment.
You will use AI, automation, self-service, and digital-first experiences to improve both customer outcomes and team productivity.
Working closely with Product, Engineering, Sales, Marketing, and Revenue Operations, you will make the customer journey a shared company-wide priority.
You will build high-performing teams, establish measurable operating models, and use data and customer insights to continuously eliminate friction.
This is a high-impact leadership opportunity for a builder who wants to transform customer experience at scale.