Senior Vice President of Customer Experience

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Vice President of Customer Experience based in the United States.

As Senior Vice President of Customer Experience, you will define and execute a global post-sales strategy designed to accelerate customer value, retention, adoption, and sustainable growth.
You will lead a large, distributed organization spanning Professional Services, Customer Support, Customer Success, and Customer Enablement.
The role combines executive leadership with hands-on ownership of global delivery models across enterprise cloud, contact center, AI, and agentic solutions.
You will scale repeatable delivery and Forward Deployed capabilities to improve consistency, accelerate time-to-value, and demonstrate measurable customer ROI.
Working closely with Product, Engineering, Sales, Revenue, and Marketing leaders, you will turn customer insights into product and go-to-market improvements.
You will engage directly with strategic enterprise customers and senior executives while managing significant budgets, operational performance, and organizational growth.
This is a high-impact opportunity to shape a global customer organization at the intersection of enterprise technology, AI innovation, and customer experience transformation.