This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Analista de Suporte Sênior based in Brazil.

This is a senior support role focused on keeping corporate systems reliable, efficient, and increasingly automated. You will work across SaaS platforms, ticketing tools, user support, licensing, and IT service management. The role combines hands-on troubleshooting with process improvement and automation, including the use of AI agents and scripts. You will collaborate closely with Engineering, Delivery, IAM, vendors, and business stakeholders. A strong focus on root-cause analysis, ITIL practices, and knowledge management will help improve service quality and reduce recurring incidents. This is an opportunity to take ownership of support operations while helping shape more intelligent and scalable ways of working.

What the job really is