Director, VSL Customer Success

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director, VSL Customer Success based in United States.

The Director, VSL Customer Success will lead the strategy and execution of a unified customer experience across onboarding, implementation, adoption, retention, and expansion. This senior leader will oversee customer success, professional learning, product enablement, analytics, and related support capabilities. The role is focused on helping K–12 districts achieve measurable value and improved student outcomes through effective implementation and sustained engagement. You will build trusted partnerships with district leaders, administrators, and educators while translating customer needs into scalable strategies. Working across Sales, Product, Marketing, Research, Finance, and Operations, you will turn customer insights into actionable business improvements. The position combines strategic leadership with hands-on execution in a dynamic, remote-first environment. Success will be measured through customer health, retention, expansion, operational excellence, adoption, and long-term customer impact.