Director of Customer Success

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director of Customer Success based in Canada.

This is a high-impact leadership opportunity for a customer-focused professional to own the strategy and execution of the post-sale customer experience.
The role will drive retention, expansion, adoption, and long-term customer value across a growing B2B SaaS environment.
You will combine strategic leadership with hands-on engagement, stepping into key accounts when needed to resolve challenges and accelerate outcomes.
A major focus will be building scalable Customer Success frameworks, playbooks, health-scoring processes, and lifecycle standards.
You will lead and develop a growing CS team while partnering closely with Sales, Product, Engineering, and executive leadership.
Success will be measured through meaningful business outcomes, particularly net revenue retention, churn reduction, adoption, and expansion revenue.
This is an ideal role for an autonomous, player-coach leader who thrives in fast-moving, high-growth environments.