Director, Customer Success Operations

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director, Customer Success Operations based in the United States.

This is a high-impact leadership role responsible for building the operational engine behind a growing Customer Success organization.
You will sit at the intersection of data, technology, enablement, and team performance, turning complex operational challenges into scalable solutions.
The role combines strategic leadership with hands-on execution, particularly during the early stages of building the function and its team.
You will own analytics, reporting, onboarding processes, enablement programs, systems optimization, and operational planning.
Working closely with senior leaders and cross-functional partners, you will translate business goals into measurable programs that improve customer outcomes.
Over time, you will build and lead a dedicated CS Operations team, developing the people and infrastructure needed to scale effectively.
This is an ideal opportunity for a systems-minded operator who enjoys ambiguity, building from the ground up, and creating processes that make customer-facing teams more effective.