Director, Customer Success Operations

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director, Customer Success Operations based in United States.

This is a strategic, hands-on leadership role responsible for building the operational foundation behind a growing customer onboarding organization.
You will combine analytics, enablement, systems, and process design to help customer-facing teams perform at their best.
The role begins with significant individual-contributor ownership before expanding into team leadership and the development of a dedicated operations function.
You will turn complex operational questions into actionable insights, scalable workflows, and measurable improvements.
Working across Customer Success, Sales, Product, Support, and other teams, you will strengthen the full post-sale customer journey.
The ideal environment is fast-moving and collaborative, with significant autonomy and an expectation that leaders take ownership and build solutions directly.
This opportunity is particularly suited to an analytical, systems-oriented operator who enjoys creating structure, developing people, and driving meaningful business outcomes.