Director, Customer Success & Service

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director, Customer Success & Service based in the United States.

This is a senior operating and value-creation role focused on transforming customer success, support, and services organizations within high-growth enterprise software businesses.
You will work directly with portfolio company executives to identify high-impact opportunities and turn strategic priorities into measurable operational improvements.
The role combines AI adoption, workflow automation, organizational design, technology strategy, and cross-functional transformation.
You will act as a trusted advisor to C-level leaders while helping teams build scalable, efficient, and next-generation service organizations.
Beyond individual engagements, you will create repeatable playbooks and cross-portfolio programs that accelerate the adoption of proven practices.
You will also contribute to investment evaluations, value-creation planning, and technology partnerships that shape future growth opportunities.
This is an entrepreneurial, highly collaborative environment suited to a strategic operator who thrives on complex challenges and measurable impact.