Senior Director Client Services

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Director Client Services based in United States.

This executive-level role provides strategic leadership for client service excellence across a complex benefits administration environment.
You will shape client engagement strategies, strengthen relationships, and ensure consistently high-quality service delivery across key accounts.
The position combines operational leadership with a strong focus on client satisfaction, retention, renewals, and business growth.
You will oversee performance management, resource planning, team development, and cross-functional execution while serving as a senior escalation point.
Working closely with clients, sales, project management, production planning, and customer success teams, you will help deliver measurable outcomes and resolve complex challenges.
The role offers the opportunity to influence service strategy, develop high-performing teams, and contribute to technology-enabled benefits solutions.
This is an ideal opportunity for an experienced benefits administration leader who is relationship-driven, commercially minded, and comfortable operating at an executive level.