Customer Support Representative I

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Support Representative I based in India.

This role is an opportunity to provide technical support for enterprise fraud prevention and authentication solutions in a fully remote environment.
You’ll serve as a first point of contact for customers, helping diagnose issues and deliver clear, effective solutions.
The position combines customer service with hands-on troubleshooting across web applications, databases, networks, APIs, and security technologies.
You’ll collaborate with engineering, product, sales, and other teams to resolve complex issues and ensure a strong customer experience.
The role is well suited to someone who enjoys solving problems, learning new technologies, and communicating technical concepts clearly.
You’ll also contribute to knowledge sharing and continuous improvements in support processes and documentation.
Because the organization operates around the clock, flexibility for shifts, weekends, holidays, and on-call coverage is an important part of the role.