Customer Support Representative

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Support Representative based in India.

This role provides remote technical support for sophisticated fraud detection and risk-based authentication solutions used by customers worldwide. You will serve as a key point of contact, helping customers troubleshoot issues, resolve requests, and get the most from their technology. The position combines customer service excellence with hands-on exposure to databases, web architectures, networking, security, and authentication technologies. You will work closely with engineering, product development, sales, and other teams to resolve complex issues and deliver a seamless customer experience. The role is well suited to an early-career technical professional who enjoys problem-solving and communicating with customers. You will have opportunities to develop your technical knowledge while working in a collaborative, fast-paced support environment. As part of a 24/7/365 operation, flexibility and a strong sense of ownership are essential.