Customer Support Rep

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Support Rep based in the United States.

This is a fully remote customer support role focused on delivering a reliable, high-quality experience to patients and healthcare professionals.
You will support customers across phone, email, and chat, helping resolve questions efficiently and professionally.
The role combines empathy, organization, sound judgment, and strong communication in a fast-paced healthcare environment.
You will follow established workflows while using your judgment to resolve issues independently and escalate matters when needed.
Accurate documentation and careful attention to service levels will be essential to maintaining continuity and a smooth customer experience.
The position requires flexibility for evening and weekend coverage, including alternating weekends.
It is well suited to a dependable, adaptable team player who enjoys helping people and thrives in a structured remote environment.