Customer Service Specialist – Customer Services Contact Centre

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Service Specialist – Customer Services Contact Centre based in Canada.

This is a full-time, work-from-home opportunity supporting customers with health benefit plans and government-sponsored health programs.
You’ll serve as a trusted point of contact, helping members navigate coverage, claims, programs, and digital services.
The role combines customer service, active listening, research, and problem-solving in a busy call centre environment.
You’ll take ownership of customer inquiries and work independently to resolve complex or unusual situations.
You’ll also contribute feedback and ideas that can improve workflows, processes, and the overall customer experience.
Paid virtual training and mentoring will prepare you for success before you transition into your assigned shift.
A wired network connection is required, and the role offers an opportunity to build valuable expertise in a supportive, team-focused environment.