Customer Service Specialist

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Service Specialist based in the United States.

This role provides personalized support to students and families navigating financial aid, payments, and student account matters.
You will serve as a trusted point of contact, helping resolve financial questions while identifying practical payment and funding options.
The position combines customer service, problem-solving, administrative accuracy, and proactive communication.
You will manage inbound and outbound interactions across phone, email, and other student support channels.
Success in this role requires empathy, organization, confidentiality, and the ability to manage multiple priorities effectively.
You will work within an integrated student services environment where your support directly contributes to a positive student experience.
This is an opportunity to make a meaningful impact while supporting students throughout their educational journey.