Customer Service and Support Associate

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Service and Support Associate based in the United States.

This remote role is an opportunity to become a trusted point of contact for customers with account, billing, contract, and operational needs.
You will own customer requests from initial contact through resolution, ensuring every interaction is timely, accurate, and empathetic.
Working across Customer Success, Finance, Sales, Technical Support, Operations, and Implementation, you will help resolve complex requests efficiently.
The role combines customer service, case management, operational coordination, and continuous process improvement.
You will work in a fast-paced SaaS environment where attention to detail and strong ownership directly influence customer satisfaction.
You will also use modern support tools, knowledge resources, automation, and AI-assisted technologies to improve service quality and efficiency.
This is an ideal opportunity for a customer-focused professional who enjoys solving problems, collaborating across teams, and continuously learning.