Customer Experience Specialist (Sellers)

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Experience Specialist (Sellers) based in Brazil.

This role puts you at the centre of the seller experience for a fast-growing live-commerce platform.
You’ll own the day-to-day support journey, resolving issues that can directly impact seller trust and revenue.
From payment and payout questions to shipping, disputes, and live-selling issues, you’ll investigate problems and find practical solutions quickly.
You’ll work in a high-energy environment where sellers often need answers within minutes rather than hours.
The role combines customer empathy, technical investigation, sound judgment, and strong communication.
You’ll also identify recurring issues and partner with Product and Engineering teams to help improve the platform.
For someone who enjoys ownership, problem-solving, and meaningful customer interaction, this is an opportunity to make a visible impact from day one.