PitchMeAI Jobs
Toast

Customer Care Expert, Enterprise

Toast · Omaha, NE

Posted about 2 months ago

or apply directly on Toast's site. We never take the application ourselves.

Is this posting real?

This role has been open
47 days
Toast's roles stay open a median of 64 days
Reposted
No
Salary listed
No
0% of Toast's roles list one
Ghost-job risk at Toast
high
237 stale, 57 reposted of 346 open
Hiring momentum
625 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-08

Measured from postings appearing on and disappearing from Toast's own greenhouse board since 2026-08-03. Full hiring picture for Toast.

About this role

As a Customer Care Expert for Enterprise at Toast, you will provide advanced technical support to complex enterprise clients, including corporate restaurant brands and national franchises. Your daily responsibilities will involve troubleshooting a variety of technical issues, managing inbound case traffic across multiple channels, and communicating effectively with both restaurant staff and corporate stakeholders. You will also support the de-escalation of difficult customer situations and collaborate with various teams to resolve customer issues.

Our read on this posting2.4out of 5
benefits
1/5
freshness
4/5
career value
3/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Toast as an employer.

What you need

  • 2-4 years of experience in a Technical Support role responsible for customer satisfaction
  • Ability to quickly learn Toast's product suite
  • Solid foundational understanding of how software, hardware, and networks interact
  • Good communication and organizational skills
  • Experience managing multichannel (phone, chat, email) support

Nice to have

  • Business to business technical support
  • High level of product knowledge of POS hardware
  • Open to schedules that may include weekends, holidays and nights

Worth weighing

  • Training is 8-10 weeks on-site with no PTO allowed during that period
  • You will be expected to be in the office 2 days a week post-training
  • The starting pay rate is fixed at $25 per hour with no range provided

Summarised from Toast's posting. Read the full original.

Listed by Toast on their greenhouse job board, last confirmed open on 2026-10-08. PitchMeAI is not the employer.

More roles at Toast

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