Manager, Strategic Customer Onboarding
Tipalti · Vancouver, British Columbia, Canada
Posted 12 days ago · $120,000 - $150,000
or apply directly on Tipalti's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 12 days Tipalti's roles stay open a median of 36 days
- Reposted
- No
- Salary listed
- Yes 77% of Tipalti's roles list one
- Ghost-job risk at Tipalti
- high 10 stale, 3 reposted of 26 open
- Hiring momentum
- 74 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Tipalti's own greenhouse board since 2026-08-03. Full hiring picture for Tipalti.
About this role
The Manager, Strategic Customer Onboarding will lead a team focused on complex customer implementations at Tipalti. This role involves overseeing team performance, managing project delivery, and ensuring a high-quality onboarding experience for customers. The manager will also be responsible for coaching team members, establishing scalable practices, and collaborating with cross-functional teams to enhance implementation processes.
- benefits
- 5/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 5/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Tipalti as an employer.
What you need
- 7+ years of experience in Customer Onboarding, Professional Services, Implementation, or a similar customer delivery function within B2B SaaS
- 3+ years of direct people-management experience leading experienced implementation or onboarding professionals
- Demonstrated experience managing a portfolio of complex enterprise customer implementations
- Strong people leader with a track record of coaching experienced professionals
- Strong executive presence and demonstrated ability to lead difficult customer conversations
- Excellent operational judgment
Nice to have
- Experience leading complex fintech, payments, ERP, or financial-technology implementations
- Experience working with implementation partners or systems integrators
- Experience leading teams through AI, automation, or significant delivery-process transformation
- Familiarity with Salesforce, project-management platforms, and ticketing systems such as Jira
- Experience operating in a high-growth SaaS environment
What you get
- Hybrid working model that requires you to be in office Monday, Tuesday, and Thursday
- Competitive salary and stock options
- Matching RRSP
- Extended benefits, Employee Assistance Program, life insurance, AD&D, LTD
- Maternity, Paternity and Fertility Treatment benefits
- 15 days of PTO
Worth weighing
- No specific mention of the technology stack used in onboarding processes
- The role emphasizes leadership over individual implementation, which may not suit candidates looking for hands-on technical work
- The company is in a high-growth environment, which can mean rapid changes and potential instability
Summarised from Tipalti's posting. Read the full original.
Listed by Tipalti on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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