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Tipalti

Manager, Strategic Customer Onboarding

Tipalti · Plano, Texas, United States

Posted 12 days ago · $123,200 - $154,000

or apply directly on Tipalti's site. We never take the application ourselves.

Is this posting real?

This role has been open
12 days
Tipalti's roles stay open a median of 36 days
Reposted
No
Salary listed
Yes
77% of Tipalti's roles list one
Ghost-job risk at Tipalti
high
10 stale, 3 reposted of 26 open
Hiring momentum
74 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Tipalti's own greenhouse board since 2026-08-03. Full hiring picture for Tipalti.

About this role

As the Manager of Strategic Customer Onboarding, you will lead a team focused on complex customer implementations at Tipalti. Your role involves overseeing team performance, managing delivery portfolios, and ensuring high-quality onboarding experiences for customers. You will also be responsible for coaching your team, establishing scalable practices, and collaborating with cross-functional teams to improve implementation processes.

Our read on this posting4.6out of 5
benefits
5/5
freshness
4/5
career value
4/5
role clarity
5/5
pay transparency
5/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Tipalti as an employer.

What you need

  • 7+ years of experience in Customer Onboarding, Professional Services, Implementation, or a similar customer delivery function within B2B SaaS
  • 3+ years of direct people-management experience leading experienced implementation or onboarding professionals
  • Demonstrated experience managing a portfolio of complex enterprise customer implementations
  • Strong people leader with a track record of coaching experienced professionals
  • Strong executive presence and demonstrated ability to lead difficult customer conversations
  • Excellent operational judgment

Nice to have

  • Experience leading complex fintech, payments, ERP, or financial-technology implementations
  • Experience working with implementation partners or systems integrators
  • Experience leading teams through AI, automation, or significant delivery-process transformation
  • Familiarity with Salesforce, project-management platforms, and ticketing systems such as Jira
  • Experience operating in a high-growth SaaS environment

What you get

  • Hybrid working model
  • Competitive salary and stock options
  • Matching 401K
  • Extended benefits, Employee Assistance Program, life insurance, AD&D, LTD
  • Maternity, Paternity and Fertility Treatment benefits
  • 15 days of PTO

Worth weighing

  • No specific mention of the technology stack used in implementations
  • Role focuses more on leadership and management rather than hands-on implementation work
  • High expectations for team performance and accountability may require strong leadership skills
  • The position involves managing complex customer relationships and escalations which can be high-pressure

Summarised from Tipalti's posting. Read the full original.

Listed by Tipalti on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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