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Stripe

Customer Success Manager, Enterprise

Stripe · Chicago, IL; Atlanta, GA

Posted about 2 months ago · Previously reposted

or apply directly on Stripe's site. We never take the application ourselves.

Is this posting real?

This role has been open
66 days
Stripe's roles stay open a median of 66 days
Reposted
Yes
taken down and listed again at least once
Salary listed
No
3% of Stripe's roles list one
Ghost-job risk at Stripe
high
491 stale, 52 reposted of 633 open
Hiring momentum
892 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-08

Measured from postings appearing on and disappearing from Stripe's own greenhouse board since 2026-08-03. Full hiring picture for Stripe.

About this role

The Customer Success Manager at Stripe will manage a portfolio of enterprise customers, focusing on maximizing their value from Stripe's services. This role involves delivering workshops, business reviews, and insights while collaborating with sales and technical teams to enhance customer engagement and satisfaction. The CSM will also advocate for customer needs within the company and identify opportunities for account growth and renewal.

Our read on this posting2.0out of 5
benefits
1/5
freshness
1/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Stripe as an employer.

What you need

  • 4+ years of experience in a client-facing role in Enterprise relationship management
  • Track record of leading technical conversations and persuading others
  • Strong executive presence and presentation skills
  • Proven track record of achieving targets and goals
  • Experience handling difficult customers or situations
  • Motivation and flexibility to work in a high-growth environment

Nice to have

  • History of success as a consultant, pre-sales, technical account management, or equivalent
  • Strong business sense and understanding of user's business drivers
  • Track record of managing large, complex projects and programs
  • Prior experience in a Payments or FinTech environment

Worth weighing

  • No salary listed
  • Role involves significant customer interaction and requires strong presentation skills
  • High-growth environment may lead to rapid changes in responsibilities

Summarised from Stripe's posting. Read the full original.

Listed by Stripe on their greenhouse job board, last confirmed open on 2026-10-08. PitchMeAI is not the employer.

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