Director, Customer Success
Shopmonkey · Remote - California; Remote - Texas
Posted about a month ago · $180,000 to $215,000
or apply directly on Shopmonkey's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 33 days Shopmonkey's roles stay open a median of 29 days
- Reposted
- No
- Salary listed
- Yes 73% of Shopmonkey's roles list one
- Ghost-job risk at Shopmonkey
- high 4 stale, 0 reposted of 11 open
- Hiring momentum
- 14 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Shopmonkey's own greenhouse board since 2026-08-03. Full hiring picture for Shopmonkey.
About this role
The Director of Customer Success will lead the Customer Success team across SMB, Mid-Market, and Enterprise segments, focusing on customer retention, adoption, and expansion. Responsibilities include mentoring team members, establishing KPIs, driving retention metrics, collaborating with various departments, and leveraging data to enhance customer experiences. The role also involves developing onboarding and expansion strategies tailored to multi-shop operators in the automotive sector.
- benefits
- 5/5
- freshness
- 3/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 5/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Shopmonkey as an employer.
What you need
- 10+ years in B2B SaaS Customer Success
- 5+ years in a people management role overseeing SMB, Mid-Market and Enterprise accounts
- Proven ability to build, mentor, and scale high-performing teams
- Excellent communication and relationship-building skills
- Proven ability to leverage customer health scores, usage metrics, and retention data to proactively manage risk
- Exceptional verbal, written, and executive presentation skills
Nice to have
- Experience in automotive tech, field service management, POS, inventory management, or Vertical SaaS
What you get
- Medical, dental, vision, and life insurance benefits available the 1st of the month following hire date
- Short term and long term disability
- Employee assistance program
- Reimbursement for a personal health and wellness membership
- Generous parental leave
- 401(k) available upon hire
Worth weighing
- No specific details on the company's culture or team dynamics are provided
- The compensation range is broad and may vary based on several factors, requiring discussion with a recruiter
- The role involves working closely with Product and Engineering teams, which may indicate a need for technical understanding
Summarised from Shopmonkey's posting. Read the full original.
Listed by Shopmonkey on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
More roles at Shopmonkey
- Customer Support Representative - U.S. basedHybrid - Morgan Hill, California
- Data Migration Specialist - ArmeniaArmenia
- Account-Based Marketing ManagerHybrid - San Francisco area, California
- Senior Expansion Account ExecutiveHybrid - San Francisco area, California
- Expansion Account Executive, SMBHybrid - San Francisco area, California
- Director, Customer Success - Hybrid/San Jose, CA areaHybrid - Morgan Hill, California