Customer Support Representative - U.S. based
Shopmonkey · Hybrid - Morgan Hill, California
Posted 28 days ago · $20-$25
or apply directly on Shopmonkey's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 28 days Shopmonkey's roles stay open a median of 29 days
- Reposted
- No
- Salary listed
- Yes 73% of Shopmonkey's roles list one
- Ghost-job risk at Shopmonkey
- high 4 stale, 0 reposted of 11 open
- Hiring momentum
- 14 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Shopmonkey's own greenhouse board since 2026-08-03. Full hiring picture for Shopmonkey.
About this role
As a Customer Support Representative at Shopmonkey, you will engage with Auto Repair Shops to provide exceptional relationship-based customer service. Your role involves addressing inquiries and complaints, gathering necessary information, and collaborating with internal teams to deliver tailored solutions. This hybrid position requires you to work on-site in Morgan Hill three days a week and offers opportunities for problem-solving and professional growth in a dynamic startup environment.
- benefits
- 5/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 5/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Shopmonkey as an employer.
What you need
- 1-3 years of customer support experience in a high volume call center environment
- Clear, professional, friendly and informative communication style
- Enjoy creative problem solving and experiencing new and different challenges
- Self-directed learners and highly motivated
- Thrive in a dynamic & collaborative startup environment
- Adapt quickly to changing priorities and evolving customer needs
Nice to have
- Enthusiasm to work evening or weekend shifts
- Experience in hospitality, automotive industry, call center, or fast-paced startup
- Able to take direction from peers and managers
- The ability to speak Spanish
- Familiarity with the automotive industry
What you get
- Medical, dental, vision, and life insurance benefits available the 1st of the month following hire date
- Short term and long term disability
- Employee assistance program
- Reimbursement for a personal health and wellness membership
- Generous parental leave
- 401(k) available upon hire
Worth weighing
- Hybrid role with 3 days in-office and 2 days remote
- Role includes a variety of responsibilities and challenges, which may not be typical for standard support roles
- No specific mention of salary range beyond $20-$25/hour
- Startup environment may involve ambiguity and changing priorities
Summarised from Shopmonkey's posting. Read the full original.
Listed by Shopmonkey on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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