or apply directly on Pump.co's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 16 days Pump.co's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- No 11% of Pump.co's roles list one
- Ghost-job risk at Pump.co
- high 8 stale, 1 reposted of 9 open
- Hiring momentum
- 17 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Pump.co's own greenhouse board since 2026-08-03. Full hiring picture for Pump.co.
About this role
As a Customer Success Manager, you will serve as the primary contact for customers, helping them resolve issues and manage product requests. You will collaborate with various internal teams to enhance customer satisfaction and provide insights for product improvement. Your role will involve direct communication with customers through multiple channels and maintaining a high satisfaction rate while adapting to a fast-paced environment.
- benefits
- 3/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Pump.co as an employer.
What you need
- Ability to provide support to customers over email, slack, and in-app support channels
- Excellent verbal and written communication skills
- Experience collaborating closely with teams outside of support
- Strong background in customer support via email and phone
- Investigative and critical thinking skills
- Desire for ownership and growth in role over time
Nice to have
- Previous experience with Pylon, HubSpot, or other Customer Support Management Softwares
What you get
- Comprehensive healthcare and dental coverage for you
- 401(k) plan
- Generous PTO: 13 accrued days, plus company shutdown December 24—January 1st
- Free lunch & dinner at the office
- Annual company-paid retreats
- Developmental bonuses: support for professional development opportunities tied to cloud and related fields
Worth weighing
- Compensation range is $70,000 — $90,000 USD, which may vary based on experience
- Role requires working evenings and weekends as needed
- Fast-paced, start-up environment may require adaptability and resilience
Summarised from Pump.co's posting. Read the full original.
Listed by Pump.co on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.