PitchMeAI Jobs
Pump.co

Customer Success Manager

Pump.co · San Francisco, CA

Posted 1 day ago

or apply directly on Pump.co's site. We never take the application ourselves.

Is this posting real?

This role has been open
1 day
Pump.co's roles stay open a median of 2 days
Reposted
No
Salary listed
No
4% of Pump.co's roles list one
Ghost-job risk at Pump.co
high
9 stale, 1 reposted of 24 open
Hiring momentum
32 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-22

Measured from postings appearing on and disappearing from Pump.co's own greenhouse board since 2026-08-03. Full hiring picture for Pump.co.

About this role

As a Customer Success Manager, you will be the primary contact for customers, assisting them with inquiries and issues while collaborating with various internal teams. Your role involves diagnosing problems, managing support requests through multiple channels, and providing feedback to improve the product. You'll also contribute to maintaining high customer satisfaction and learn the Pump Platform thoroughly to enhance your effectiveness.

Our read on this posting3.4out of 5
benefits
4/5
freshness
5/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Pump.co as an employer.

What you need

  • Ability to provide support to customers over email, slack, and in-app support channels
  • Excellent verbal and written communication skills
  • Experience collaborating closely with teams outside of support
  • Strong background in customer support via email and phone
  • Investigative and critical thinking skills
  • Desire for ownership and growth in role over time

Nice to have

  • Previous experience with Pylon, HubSpot, or other Customer Support Management Softwares

What you get

  • Competitive compensation + equity
  • Comprehensive healthcare and dental coverage for you
  • 401(k) plan
  • Generous PTO: 13 accrued days, plus company shutdown December 24–January 1
  • Free lunch & dinner at the office
  • Annual company-paid retreats

Worth weighing

  • Role requires working evenings and weekends as needed
  • Fast-paced, start-up environment may require adaptability and quick learning

Summarised from Pump.co's posting. Read the full original.

Listed by Pump.co on their greenhouse job board, last confirmed open on 2026-10-22. PitchMeAI is not the employer.

More roles at Pump.co

All 24 open roles at Pump.co →